Global Service Desk Technicians - New Delhi, India - ICTEngage

Description

Job DescriptionWe are seeking a skilled and customer-focused Global Service Desk Technician to join our dynamic IT support team.

As a Global Service Desk Technician, you will play a crucial role in providing efficient and timely technical assistance to our global user base.

This position requires a blend of technical expertise, strong communication skills, and a commitment to delivering exceptional customer service.
Requirements

Proven experience as a Service Desk Technician or similar role, preferably in a global support environment.

Strong proficiency in troubleshooting and resolving hardware, software, and network issues.

Excellent communication skills, with the ability to convey technical information in a clear and understandable manner.

Familiarity with ITIL best practices and IT service management concepts.

Ability to work effectively in a collaborative, team-oriented environment.

Knowledge of remote support tools and techniques.

IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

RequirementsProven experience as a Service Desk Technician or similar role, preferably in a global support environment. Strong proficiency in troubleshooting and resolving hardware, software, and network issues. Excellent communication skills, with the ability to convey technical information in a clear and understandable manner. Familiarity with ITIL best practices and IT service management concepts. Ability to work effectively in a collaborative, team-oriented environment. Knowledge of remote support tools and techniques. IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.