- Excellent communication skills
- Strong interpersonal skills
- Ability to handle customer inquiries via chat and voice processes
- Knowledge of phone and call etiquette
- Ability to multitask and prioritize workload
- Detail-oriented and highly organized
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Previous experience in inside sales is a plus
- Handle customer inquiries and resolve issues promptly and professionally
- Provide accurate information about products and services to customers
- Assist customers in placing orders and processing payments
- Listen to customer concerns and escalate complex issues to the appropriate department
- Maintain customer records by updating account information
- Follow up with customers to ensure their satisfaction and resolve any outstanding issues
- Achieve service targets and meet key performance indicators
- Collaborate with team members and contribute to a positive work environment
Customer Service Representative - Navi Mumbai, India - RankBloc Services
Description
Company Overview
RankBloc Services is a leading company in the digital marketing industry. Our goal is to elevate our clients' digital identities and convert online interactions into tangible business outcomes. With a team of dedicated professionals, we are committed to providing exceptional service and achieving digital excellence. RankBloc Services has 11-50 employees and is headquartered in Delhi. To learn more about us, visit our website at
Job Overview
The Customer Service Representative will be responsible for providing excellent customer service and support to our clients. This role is a full-time position based in Navi Mumbai, Maharashtra, India. As a Customer Service Representative, you will handle both chat and voice processes and assist customers with their queries, concerns, and requests. This is a great opportunity for a fresher with less than 1 year of experience to kick-start their career in the customer service industry.
Qualifications and Skills
Roles and Responsibilities