Process Associate - Gurugram, India - Genpact

Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.

We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing.

People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Associate, Order to Cash – Cash Applications
We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer.
Responsibilities

• Initiate auto interface of bank file
• Handle Auto and Manual payments (EFT, Wire, Lockbox, Cheques and BOE)
• Handling group mailbox -remittance index and queries
• Download remittances through customer portals.
• Booking of Incoming Payments and allocating them to the invoices.
• Handle deductions/residuals
• Co-ordinate with collections and deduction teams for resolutions
• Handling Direct debit process
• Handling of Credit note payments.
• Investigate and apply unapplied and unidentified cash.
• Handling of Refund process- co-ordinate with Finance and AP team for approval and refund initiation.
• Perform auto and manual matching of debits and credits.
• Archiving supporting documents for the payments applied and manual clearings.
• Reporting periodical/on the spot regarding the activity process indicators
• Support in scope process related ad hoc requests from Business group and local units.
• Provide required monthly reports as per SOW.
• SOP (Standard Operating Procedures) creation and updating.
• Deliver the required data for audit purposes.
• Ensure Key Metric's are met, and service is delivered to end users as expected.
• Daily usage of client's tools for the assigned activities.

Qualifications we seek in you
Minimum Qualifications

• University graduate
• Prior work experience.
• System proficiency in MS Office Tools especially MS excel.
• Good communication skills, ability to cooperate with external and internal customers.
• Customer service orientation
• Ability to work effectively under pressure.
• Problem solving and decision-making ability.
• Strong analytical skills and attention to detail

Preferred Qualifications / Skills

• Ability to work with various IT applications (SAP, PEGA, HRC, reporting tools, etc.)