Client Servicing Manager - Gurugram - The Marcom Avenue

1 week ago

Description

About the Job:

- We are seeking an experienced Client Servicing Manager to manage a portfolio of key accounts and ensure client satisfaction through successful delivery of 360-degree digital marketing solutions.

- The ideal candidate will possess strong understanding of digital marketing principles, exceptional communication and relationship-building skills, and proven track record of managing client expectations and achieving results.

Key Responsibilities:

Client Management & Satisfaction:

- Project Ownership: Take full ownership of assigned client projects, ensuring they are delivered on time and meet or exceed agreed-upon KPIs.

- Develop deep understanding of each client's business objectives, target audience, and competitive landscape. Translate these insights into actionable strategies and campaign recommendations.

- Collaborate with internal teams to develop comprehensive digital marketing strategies aligned with client goals. Contribute to strategic planning process, offering valuable client-side perspective.

- Oversee timely and effective implementation of campaigns, ensuring seamless execution across all relevant channels. Closely monitor campaign performance, identifying areas for optimization and improvement.

- Manage and update internal dashboards to provide clients with regular performance reports (daily/weekly/monthly). Analyze data, identify trends, and provide insightful commentary on campaign performance.

- Communicate results clearly and effectively to clients.

Team Management & Training:

- Potentially manage a team of Account Executives, providing guidance, mentorship, and support. Set clear objectives, conduct performance reviews, and provide constructive feedback to team members.

- Identify knowledge gaps within the team and develop training plans to enhance their skills and expertise in digital marketing. Participate in the recruitment process for Account Executives, as needed.

Skills & Qualifications:

- Experience: 5-8 years of relevant experience in a client-facing role within a digital marketing agency or similar environment. Solid understanding of digital marketing concepts, tools, and trends. Excellent written and verbal communication skills, with ability to articulate complex ideas clearly and concisely.

- Interpersonal Skills: Exceptional interpersonal skills and ability to build strong relationships with clients and internal teams. Strong organizational skills and ability to manage multiple projects simultaneously, prioritizing tasks effectively and meeting deadlines. Demonstrated leadership abilities, with potential to manage and mentor a team (if applicable).

- Proficiency in data analysis and reporting, with ability to interpret data and draw meaningful conclusions. Working knowledge of Microsoft Office Suite (Excel, PowerPoint, Word) or Google Workspace (Sheets, Slides, Docs). Prior experience working in a digital marketing agency is highly preferred.

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