Front Desk Receptionist - Pune, India - ALIV - Regenerative Wellness • IV Drip Therapy • Autologous Cell Fraction Therapy

Description

Job Description (JD) for a Front Desk Receptionist at a Medical Practice

Position: Front Desk Receptionist

Location: Bund Garden - PUNE

Job Type: [Full-time]

Job Summary: The Front Desk Receptionist is the first point of contact for patients at our medical practice. The primary responsibility is to warmly greet patients, efficiently manage appointment bookings, and ensure the smooth operation of administrative functions at the front desk. The receptionist must maintain the highest level of professionalism and courtesy at all times and be knowledgeable about the services we provide.

Key Responsibilities:

Patient Interaction:

Greet

• patients upon arrival and departure.
• Answer incoming calls, address inquiries, and ensure appropriate call distribution.
• Provide information about services, practitioners, and office policies.

Appointments and Scheduling:

• Manage the schedule of practitioners.
• Book, change, and cancel appointments as requested by patients. Inform practitioners of any changes or special considerations for the day's appointments.

Administrative Duties:

• Register new patients and update existing patient details in the electronic health record system.
• Maintain cleanliness and organization of the front desk and waiting area.
• Ensure reading materials in the waiting area are current.

Billing and Insurance:

• Handle billing inquiries and process payments.
• Supporting Medical Staff: Prepare daily patient charts.
• Facilitate communication between patients and medical staff.
• Assist with the organization and management of patient records.

General Office Tasks:

• Manage inventory of office supplies and inform the manager of any needs or shortages.
• Distribute incoming mail and manage outgoing mail.

Qualifications:

• High school diploma or equivalent. Higher education or coursework in medical administration is an asset.
• Previous experience in a medical setting or as a receptionist is advantageous.
• Familiarity with medical terminology and electronic health record systems.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• Basic computer skills including knowledge of MS Office and email.

Personal Attributes:

• Friendly and professional demeanor.
• Patient-focused with a commitment to providing high-quality service.
• Proactive and able to handle situations with tact and diplomacy.
• Excellent problem-solving and organizational skills.

Physical Requirements:

• Ability to sit for extended periods.
• Ability to use standard office equipment, such as computers, phones, printers, and fax machines.

Working Hours: Monday to Saturday, 10:00 am to 6:00 PM

Compensation: 18K to 25K based on experience

Note: This job description is a guideline and does not list exhaustive tasks. Duties and responsibilities can change to meet the needs of the practice.