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    • Technical Support Specialist - Nellore - Lotus Interworks

    Lotus Interworks
    Lotus Interworks Nellore

    3 weeks ago

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    Description

    Technical Support Engineer Job Summary

    We are seeking a skilled and proactive Technical Support Engineer to join our team at Lotus Interworks. This role requires 2-3 years of experience in technical troubleshooting and software testing.

    The ideal candidate will have excellent communication skills, strong manual testing abilities, and a positive, customer-first attitude. Flexibility to work in rotational shifts including night shifts is essential.

    Key Responsibilities:

    • Provide high-quality technical support to users and clients.

    • Perform thorough manual testing of web platforms and services.

    • Troubleshoot and resolve technical issues effectively and promptly.

    • Test and validate websites, especially WordPress-based platforms.

    • Collaborate with development and QA teams to report bugs and ensure resolutions.

    • Maintain detailed documentation of issues and resolutions.

    Required Qualifications:

    • BE (Comp Science or equivalent)

    • 2-3 years of relevant technical support

    • Strong verbal and written communication skills

    • Excellent technical troubleshooting skills

    • Strong manual testing experience

    Preferred Skills:

    • Experience with automation testing tools such as Selenium or Playwright

    • Hands-on experience with WordPress or website testing

    • Familiarity with bug tracking and documentation tools (e.g., Jira, Confluence)

    Soft Skills:

    • Positive attitude and strong work ethic

    • Team player with good behavioral skills

    • Willingness to learn and adapt quickly

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