Data Analyst - Mumbai, India - Etraveli Group
Description
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, and Poland.
Location-Mumbai
Job Description:
The Customer Services department within ETG strives to continuously improve customer experience by driving changes through automation, processes and quality improvements. We are looking for an inquisitive Data Analyst who will play a key role in enabling data and insights to key stakeholders which will enable them to support that mission.
You have had good experiences in dealing with data and providing business reporting. Experiences in using BI tools (such as Tableau, Qlik, Data Studio, Power BI) SQL skills will be very handy. You are comfortable in working with complex and multidimensional data as well as communicating around that. The role will be based in Mumbai and you will have stakeholders across the global Customer Services organization.
In the role of Data Analyst, you will report to the CS Reporting Lead.
Responsibilities
● Support in reporting customer services performance and KPI reports
● Collate and maintain productivity dashboards for multiple departments to track performances on day/week/month level.
● Create and maintain dashboards of key areas related to customer services to enable insights and showcase operational performance
● Enabling data for multiple departments based on the requirements using SQL.
● Coordination with multiple stakeholders to deal with Data requests
Personality
● Self driven and eager to make a difference
● Have agility and thrives to work in a fast paced and dynamic environment
● A good communicator who creates awareness
Requirements
● Good knowledge of Excel/Google Sheet/Data Studio using databases to help maintain dashboards.
● Good knowledge of SQL & using databases to help develop insights
● Ability to deal with larger data sets.
● 3-5 years of experience in reporting background from a similar reporting role.
● Minimum 2 years of experience on Qlikview / Qlik Sense.
● Experience on Power BI / Tableau will be an advantage.
● Well versed with excel formulas like if / Ifs / Pivot table / Sumif / Sum ifs / Vlookup plus match etc.
● Experience from BPO industries will be an advantage.