Manage day-to-day planning, workflow, and operations for a team of 10–15 associates
Ensure consistent delivery of quality, productivity, CPM, and SLA targets
Independently handle process transitions, new procedures, and updates
Monitor attendance, scheduling, and attendance-linked incentives
Track and analyze individual and team performance using dashboards and MIS reports
Conduct regular one-on-one feedback sessions, coaching, and performance reviews
Conduct audits, identify gaps, and share actionable feedback with team members
Drive continuous improvement based on data analysis, customer feedback, and internal audits
Act as the primary communication bridge between clients, management, and the team
Manage assigned client portfolios and ensure client expectations are met
Prepare and submit internal and external operational reports and reviews on time
Own training, development, and upskilling of team members
Motivate associates through career development plans and performance recognition
Foster a collaborative, accountable, and client-centric team culture
Ensure adherence to HR policies, operational guidelines, and compliance standards
Drive floor discipline and schedule adherence
Identify risks and recommend process enhancements proactively
Graduate (Mandatory)
Minimum 2 years of experience as a Team Leader (on papers) in Legal Back Office / Back Office operations
Strong experience in people management, SLA handling, and reporting
Willingness to work in a 24×7 rotational shift environment
Excellent verbal and written communication skills
Strong analytical skills with good working knowledge of MS Excel, dashboards, and presentations
Opportunity to work with a global, technology-driven organization
Exposure to high-impact legal and receivables management processes
Strong culture of learning, ownership, and internal growth
Stable 5-day working model with structured operations
Team Leader – Legal Back Office - A Block Rd, Block A, Sector , Noida, Uttar Pradesh - HireWave
Description
Hiring: Team Leader – Legal Back Office (LBO)
Company: ProvanaLocation: Noida
Work Mode: Work From Office
Working Days: 5 Days a Week
Shifts: Rotational / Night (24×7 environment)
Openings: 6
CTC: ₹7 – ₹8 LPA
About Provana
Join Provana, where technology meets human-centric solutions in a dynamic, client-focused environment. Established in 2011 by industry pioneers in enterprise BPO, Provana has grown into a global organization with 4000+ skilled professionals, delivering technology-enabled knowledge process management services.
Provana specializes in solutions for the Credit & Collections, Legal Processing, and Revenue Cycle Management sectors. From supporting back-office legal and collections operations to delivering end-to-end receivables management services, Provana partners with clients ranging from Fortune 100 companies to small and mid-sized enterprises.
At Provana, excellence, innovation, and adaptability define our culture. We value professionals who thrive in fast-paced environments, embrace ownership, and are driven to deliver measurable outcomes.
Role Overview
The Team Leader – Legal Back Office (LBO) will be responsible for managing daily operations, ensuring SLA adherence, driving quality and productivity, and leading a team of associates delivering legal back-office services. This role requires strong people management, analytical capability, and hands-on operational leadership.
Key Responsibilities
Team & Operations Management
Performance & Quality Management
Client & Stakeholder Management
People Development & Engagement
Compliance & Governance
Eligibility & Qualifications
Why Join Provana?
How to Apply
For queries, contact: Important Notice
Neither Provana nor any third-party recruitment firm associated with Provana will ever ask candidates to pay any fee at any stage of the hiring process. Any such request should be immediately reported to .