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  • Customer Success Manager - Bengaluru - Graphy Inc.

    Graphy Inc.
    Graphy Inc. Bengaluru

    3 days ago

    Default job background
    Full time
    Description

    Job Overview:

    We are seeking a highly motivated Customer Success Manager to play a key role in our organization.

    As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships, ensuring they receive the best possible experience with our products and services.

    Responsibilities:

    • Develop and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services.
    • Serve as the primary point of contact for customer inquiries, support requests, and escalations.
    • Understand customer goals and objectives, working closely with internal teams to ensure their needs are met.
    • Identify opportunities for growth and expansion within existing accounts.
    • Collaborate with Sales, Marketing, and Product teams to provide feedback and insights from customers, improving our products and services.
    • Develop and execute customer success plans, ensuring customers achieve their desired outcomes.
    • Monitor customer usage patterns, proactively engaging customers to drive adoption and usage of our products and services.
    • Drive renewals and expansions, ensuring customers continue to see value in our products and services.
    • Provide regular reports on customer satisfaction, usage, and retention.

    Requirements:

    • Bachelor's degree in computer science, information technology, or a related field.
    • Minimum of 1-2 years of experience in a customer success or account management role.
    • Excellent communication and interpersonal skills, building strong relationships with customers and internal stakeholders.
    • Strong problem-solving and analytical skills.
    • Able to prioritize and manage multiple tasks and projects simultaneously.
    • Experience working in a fast-paced, dynamic environment.
    • Familiarity with customer success software platforms and tools.
    • Able to work independently and as part of a team.

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