Customer Service Representative- Fresher's - Noida, India - HCLTech

Description

Walk-In Drive for Customer Support Executive - HCLTech

Profile - Voice, customer service.

HCL Tech Hiring for UK / US Voice Process - 3rd May 2024 Walk in directly.

Designation:Customer Care Representative-Fresher's

Any Grad/UG can apply (No Regular Students / No Law Graduate)

Fresher'sSalary: Up to 2.65 LPA

Age Criteria: - 18 Years to 32 Years

Interview Location: - HCL Technologies: -

HCL Technologies Ltd.

A- 8 & 9, Sector 60, Noida, Uttar Pradesh– 201301

Work Location: Noida Sec-144 / Noida Sec 126

Two Ways Cabs Available

Walk-in Date- - 3rd -May -2024

Timing- 11am-4pm

Job Description - Contact Centre Customer Service Executive

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.

Work Experience & Qualification criteria:

• Excellent communication skills - both verbal and written - with a professional telephone etiquette
• Helpful, empathetic, and enthusiastic about customer service
• Freshers in UK Inbound calling preferably in Banking domain

Job Description

• Answer all inbound queries as per call flow procedure.
• Adherence to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at agent level First call resolution.
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security - proprietary data of customers

Contact Person- Priyanka Shastri

Contact No.:

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