Head Of Customer Service - Bengaluru, India - Nkrafterz Inc.

Description

Responsibility to staff and direct the team :

overall responsibility for the development, performance and maintenance of the customer service activities of the organisation

meet your targets and those of the team as a whole

efficient running of the team

contribute to training and development of the team

achieve maximum profitability and growth in accordance with organisation plans

Day to day responsibilities for the team as agreed with Line Manager to include:

direct and manage all the customer service activities

direct, manage and monitor the overall performance of the customer services team

utilise CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers issues and complaints in accordance with agreed requirements

reporting (content and format as agreed) on a monthly basis or as otherwise required

He has to Assigned Technicians for the task required by the customers.