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  • Business Analyst - pune - Birlasoft

    Birlasoft
    Birlasoft pune

    1 month ago

    Default job background
    Description

    Job Description : Business Analyst

    Location: Pune, India

    Shift Timings: 6:30 PM to 3:30 AM IST (Night Shift)

    Interview Process: Two Rounds of Interview

    Project Overview:

    The Unified Communications Team supports the contact center and voice technology. This role requires an independent, proactive, and forward-thinking individual who thrives in a fast-paced environment.

    Key Responsibilities:

    This position entails providing business analytical support for the voice services and contact center environment.

    Requirements:

    We are looking for a highly skilled Business Analyst with:

    Must-Have Skills:

    1+ Years of Operational Administration and Support Experience

    3+ Years of Professional Business Analysis Experience with Strong Relationship Management and Support Experience

    Preferred Experience in Telecom and Contact Centers

    Experience with Microsoft Office, Teams, Visio, and SharePoint

    Knowledge of Agile Tools like ADO and Confluence

    Understanding of Agile and Iterative Development Methodologies

    Knowledge of Current Technologies and Software Development Lifecycle (SDLC)

    ITIL Framework Foundations Experience

    Ability to Obtain, Understand, and Respond Strategically to Business Requirements

    Strong Organizational Skills with Ability to Coordinate Multiple Projects Simultaneously


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