Customer Service Manager - Bengaluru, India - Nkrafterz Inc.

Description

Responsibility to staff and direct the team:

overall responsibility for the development, performance and maintenance of the customer service activities of the organization

meet your targets and those of the team as a whole

efficient running of the team

contribute to training and development of the team

achieve maximum profitability and growth in accordance with organization plans

Day to day responsibilities for the team:

He has to Assigned Technicians for the task required by the customers.

direct and manage all the customer service activities

direct, manage and monitor the overall performance of the customer services team

utilize CRM system to manage the functions of receiving, assessing, analyzing, resolving and documenting customers issues and complaints in accordance with agreed requirements

reporting (content and format as agreed) on a monthly basis or as otherwise required

Requirements:

Must be fluent in English and Kannada

Excellent communication skills and Negotiation

Minimum Qualifications:

Any Graduate