Lead DTH - Gurugram, India - Airtel

    Airtel
    Airtel Gurugram, India

    3 weeks ago

    Airtel background
    Regular - Full time
    Description
    Experience: 10-12Year in DTH Field

    Responsibility


    • Maintain 100% adherence to the processes and policies of the company
    • Maintain & derive service level KPI-SLA, Repeat, complaint rate & network improvement plans.
    • Analyses training gaps and provide inputs to ensure high team productivity
    • Work towards reducing churn and support business development by providing quality resolution to the customers by expediting and identifying the gap
    • Establish measure of performance and monitor performance of all operational aspects
    • Complete Responsibility for monitoring and driving network operations through the implementation of operational policies and procedures
    • To ensure customer Satisfaction by keeping a check on complaint
    • Managing team performance and motivation in a highly competitive market
    • To de-average tasks & targets and distribute among team
    • Managing customers relationship for minimum churn
    • Provide timely MIS with business metrics
    • LCO Partner Management & Distribution Management
    • Analytical Ability
    • Ownership Mindset
    • Collaboration & Influence
    • Learning Agility
    • Execution Excellence
    • Building Leaders