Product Trainer - Gurugram, India - IGT Solutions

Description

We have an immediate openings for Product Trainer |BPO| Credit Card Domain

Job Location : Gurgaon

Interested candidates share the resumes:

JOB RESPONSIBILITIES:

• Ensure successful execution of training needs
• Measure program training effectiveness
• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
• Send reports/MIS to the Operations team on the progress/pending status of activities
• Review content at regular intervals to ensure all updates are incorporated
• Participate in Internal & External Calibrations
• Conduct refresher trainings based on TNI
• Manage Knowledge Check for New Hires & Production Staff

KNOWLEDGE, SKILLS, OTHER ABILITIES-

• Very Strong written and verbal communication skills (English)
• Customer/ Client Handling Skills
• Ability to work during all shifts
• Experience in any product/process/soft skill/up-skilling training
• 1- 5 years of experience in Training (line trainer experience can also be considered )

CTC LPA