Microsoft 365 Specialist - Vadodara, India - Civica

Description

Principal Accountabilities

• Providing ongoing technical support for Microsoft 365 Technologies, including providing technical input into documentation or knowledge articles to support resolution of support issues
• Taking ownership of complex technical issues relating to the Microsoft 365 solutions, working until resolution is identified providing technical input and updating all stakeholders throughout investigations
• Being able to effectively communicate with Stakeholders, Users and Suppliers from all regions and technical backgrounds as required to perform your regular activities
• Working with other teams where needed - perform regular maintenance activities for all Microsoft 365 solutions, including health checks, regular scheduled tasks and other associated activities
• Working with other teams where needed - perform regular auditing and reporting tasks to ensure compliance with licence and security requirements
• Performing regular administration activities as needed to maintain the usability of the Microsoft 365 solutions.
• Working with project teams and other stakeholders to implement new and improved Microsoft 365 solutions and associated technologies, providing specialist advice and guidance to the project as needed to support a successful outcome
• Assisting in creating or updating product documentation & training material as required, adhering to Civica documentation standards. Including FAQ and Knowledge Base information to assist end users in self-service enquiry or problem resolution.
• Proactively manage and monitor support tickets to resolution, to ensure SLA's are being met
  
  

Essential Competencies

• Fluent English for both written and verbal communication.
• Previous experience of working in an IT Service Support Environment.
• Previous experience of the support, maintenance and administration of Microsoft 365, particularly SharePoint and Teams
• Experience and Capability to author and update infrastructure, support and procedural documentation
• Experience of data management, including data verification and checking as well as inputing /exporting data from systems
• Microsoft 365 Certification to Fundamentals Level
  
  

Requirements

Mandatory Skills

• Experience of working in an IT Support Environment 2-4 Years
• Experience of specialist Microsoft 365 support 2-4 Years
• Microsoft Certification (or equivalent work experience) 2-4 Years
  
  

Benefits

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2021.

Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.

About Civica:

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Benefits: Life at Civica is fun and flexible. We have the following benefits that make us - one of the top employers of choice and a great place to work.

Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way

Benefits

Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.

Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.

Tenure Milestone Recognition: We value and recognise the years of service of our people.

Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organization for everyone. Our groups are for anyone who wants to support and ally with that community.