Training Manager//Senior Manager Training//Process Training//BPO - Bengaluru, India - International BPO
Description
Leading BPO in Bangalore
Hiring for Training Manager//Sr Training Manager(Process Training)
Domestic Voice Process
Must be working as Training Manager on papers for at least 1 year in BPO or tenured Deputy Manager Training
CTC UPTO 16LPA
Interested candidates can call at or mail cv at
Roles & Responsibilities
Identify and assess future and current training needs through job analysis, career paths, annual
performance appraisals and consultation with line managers
Draw an overall or individualized training and development plan that addresses needs and expectations
Conduct effective induction and orientation sessions
Monitor and evaluate training program's effectiveness, success and ROI periodically and report on them
Develop/ enhance the current training methodologies/ framework
Resolve any process related opportunities and tailor training programs as necessary
Maintain a keen understanding of training trends, developments and best practices
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
Schedule training sessions, organizes information cascade and other interventions for team
Review existing training materials and manuals to determine appropriateness and relevance and update accordingly
Work with managers to address learning issues, instruction problems, or new educational needs
regarding specific employees or departments