Key Account Manager - Chennai, India - SEGULA Technologies

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    Experience: 10+ years

    Job location: Chennai

    Tool Knowledge: CAD (CATIA/NX)

    Salary: As per markets standards

    Job description:

    Customer account management:

    • Managing the large number of technical team at customer location or inhouse.
    • Understand and analyse the customer's and/or sector strategy (business lines, outsourcing schemes, product plan, investments)
    • Develop its positioning with customer decision-makers
    • Develop a partner relationship based on trust
    • Manage the long-term interests of the customer account(s) and those of the Group
    • Monitor changes in the customer's and/or sector's organization
    • Implement an appropriate prospecting approach

    Commercial development:

    • Define the Segula development strategy and translate it into an account plan, contact plan and action plan
    • Analyse the customer's needs, identify the new prospects that emerge and formulate proposals to this end
    • Seek innovative solutions adapted to the specific characteristics of the customer and/or sector
    • Study the feasibility and profitability of the offers to be submitted to the customer
    • Prepare and negotiate the renewal of framework agreements and tariff grids in order to ensure the operational margin defined by the Group
    • Build the account plan in conjunction with the cost-optimization strategy
    • Develop the Group's openness to new markets and business areas according to the defined strategy
    • Carrying out market analyses and competitive monitoring
    • Participate in Monthly Project Reviews


    • Ensure operating margin in tender reviews
    • Contribute to improving margins

    Customer Satisfaction:

    • Measuring customer satisfaction through the planning and animation of customer satisfaction rating meetings
    • Intervene in the resolution of potential disputes with the client
    • Ensure the application of framework agreements by trades


    • Ensure the quality of the service rendered and the service received
    • Apply the Group's quality procedures and benchmarks

    Risk management:

    § Anticipating risks (technical, financial, legal, contractual, customer) and implementing preventive and evolutionary actions to manage them.

    • Leadership
    • Relationship: good listener, available, open
    • Analysis and synthesis
    • Negotiation skills
    • Appreciation for numbers
    • Organizational rigour