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- Managing the large number of technical team at customer location or inhouse.
- Understand and analyse the customer's and/or sector strategy (business lines, outsourcing schemes, product plan, investments)
- Develop its positioning with customer decision-makers
- Develop a partner relationship based on trust
- Manage the long-term interests of the customer account(s) and those of the Group
- Monitor changes in the customer's and/or sector's organization
- Implement an appropriate prospecting approach
- Define the Segula development strategy and translate it into an account plan, contact plan and action plan
- Analyse the customer's needs, identify the new prospects that emerge and formulate proposals to this end
- Seek innovative solutions adapted to the specific characteristics of the customer and/or sector
- Study the feasibility and profitability of the offers to be submitted to the customer
- Prepare and negotiate the renewal of framework agreements and tariff grids in order to ensure the operational margin defined by the Group
- Build the account plan in conjunction with the cost-optimization strategy
- Develop the Group's openness to new markets and business areas according to the defined strategy
- Carrying out market analyses and competitive monitoring
- Participate in Monthly Project Reviews
- Ensure operating margin in tender reviews
- Contribute to improving margins
- Measuring customer satisfaction through the planning and animation of customer satisfaction rating meetings
- Intervene in the resolution of potential disputes with the client
- Ensure the application of framework agreements by trades
- Ensure the quality of the service rendered and the service received
- Apply the Group's quality procedures and benchmarks
- Leadership
- Relationship: good listener, available, open
- Analysis and synthesis
- Negotiation skills
- Appreciation for numbers
- Organizational rigour
Key Account Manager - Chennai, India - SEGULA Technologies
Description
Experience: 10+ years
Job location: Chennai
Tool Knowledge: CAD (CATIA/NX)
Salary: As per markets standards
Job description:
Customer account management:
Commercial development:
Profitability:
Customer Satisfaction:
Quality:
Risk management:
§ Anticipating risks (technical, financial, legal, contractual, customer) and implementing preventive and evolutionary actions to manage them.