BPO Call Center - Sany, India - RajeevEnterprises Pvt. Ltd.

Description

Overview:

The BPO /Call Center position is crucial to our organizations success as itserves as the primary point of contact for our customers. The roleinvolves handling inbound and outbound calls to provide exceptionalcustomer service and support. The BPO / Call Center team plays avital role in maintaining customer satisfaction and drivingbusiness growth through effective communication andproblemsolving.
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KeyResponsibilities:

• Handle inbound andoutbound customer calls professionally andefficiently
• Listen actively to customerconcerns and address them promptly
• Provideaccurate information about products andservices
• Resolve customer complaints andescalate issues as needed
• Meet or exceedperformance targets for call quality productivity and customersatisfaction
• Utilize CRM systems and othertools to document and track customerinteractions
• Adhere to company policies andprocedures while interacting withcustomers
• Collaborate with team members andother departments to ensure seamless customerexperience
• Participate in training programs toenhance product knowledge and customer serviceskills
• Contribute to a positive and supportivework environment

RequiredQualifications:

• High school diplomaor equivalent; associate or bachelors degreepreferred
• Prior experience in a customerservice or call center role
• Excellent verbaland written communication skills
• Strongproblemsolving abilities and conflict resolutionskills
• Ability to adapt to a fastpaced anddynamic work environment
• Proficiency in usingCRM software and other call center tools
• Goodmultitasking and organizational skills
• Abilityto work effectively in a team as well asindependently
• Flexibility to work in shifts andweekends
• Commitment to providing exceptionalcustomerservice

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inboundcalls,multitasking,call center,customer service,outboundcalls,teamwork,communication,organizationalskills,problem-solving,crmsoftware,adaptability