Transformation Consultant - Gurugram, India - Concentrix

    Concentrix
    Concentrix Gurugram, India

    3 weeks ago

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    Description

    Key Responsibilities

    • Comprehensive understanding of Business Process Outsourcing services
    • Operations & Quality background is must with a combination of Continuous Improvement, Solutions, sound IT understanding is an advantage
    • Past experience of working out of client locations & and has ability to interact across levels with Client and Internal organization
    • Hands on experience on Performance Variability Analysis, Cost Benefit Analysis
    • Working Experience & Expertise in delivery across different industry verticals like Healthcare, Banking, or Insurance
    • At least 02 years minimum, should have been involved in process and consulting improvement assignments and projects
    • Working Experience in RPA platforms like Blueprism, UIPath, Automation Anywhere and other RPA platforms is preferred.
    • Working experience in AI/ Cognitive space like Watson, Amazon Lex, etc.
    • Business Domain expertise and working knowledge Know-how in BPM Tools (e.g. PEGA, IBM BPM, Bizagi etc), and Analytics tools that are used for process optimization in the process life cycle.
    • Strong Project Management skills and ability to coordinate/network across organization
    • Strong Analytical skills and hands on experience on mining data and preparing strong business case/ proposals.
    • Ability to understand client key business drivers, problem areas and is able to articulate to all stakeholders
    • Conduct E2E Process modeling, Create process maps (as-is & to-be)
    • Participate in Due diligence, and should have assisted in metric and data Base lining and opportunity recommendation
    • Should be well versed with Value Stream Mapping
    • Interact with Senior Management & Asset Lead of CNX understands, propose how technology can be built in new solutions.
    • Must to have excellent presentation & communications skill both power point and delivery/presentation

    Profiles & Attributes:

    • 9+ years of experience
    • Consulting and/or Continuous Improvement experience with another professional services organization
    • Working experience on at least 1 of the platforms for RPA & AI -
    • RPA & BPM – Blue Prism, Open Span, Automation Anywhere, UI Path, Aheyu, PEGA & others.
    • AI / Cognitive – Watson/ IBM Bluemix, Kore, Amazon Lex etc
    • Analytics (Good to have) – R, Python etc.
    • Deep understanding and experience across a minimum of 2 to 3 industries– Telco, Ecommerce/ Retail, Utilities, Banking, Healthcare & Insurance
    • Six Sigma or Lean Certification is a value add
    • Strong Project Management skills and trusted exposure in large assignments
    • High on Analytical skills and hands on experience on mining data and preparing strong business case/ proposals