Lead Associate - Mumbai, India - WNS

    WNS
    WNS Mumbai, India

    1 week ago

    WNS background
    Description

    Job Description

    Good Understanding of Quality Management System and Good Communication skills,

    Should be able to do Client and Stakeholder Management , Excellent People Management Skills along with Feedback giving Skills and Ability to drive Quality Initiatives,

    Projects and Improvements , OTC Background'


    • Conduct process documentation as per ISO standards


    • Conduct & review sampling strategy in the team


    • Conduct root cause analysis for process improvements


    • Conduct MSA as per schedule.


    • Drive & conduct process compliance


    • Drive & conduct audits (pre-post duties)


    • Conduct base lining & analyze CTQs


    • Conduct measurement system analysis.


    • Drive brainwave initiative in the team


    • Conduct quality related trainings


    • Team-up with BBs / QAM's to be a co-facilitator of projects/initiatives


    • Drive open forums/best practice sharing sessions


    • YB six sigma improvement project to be certified


    • Successfully complete ISO training. Working on the product & helping the team to achieve deadlines. Provide timely reports, updates and system entries as required by the internal and external management. Understand and abide by the importance of discipline, punctuality & protocol '

    Qualifications

    Commerce Graduate