Lead Associate - Mumbai, India - WNS
Description
Job Description
Good Understanding of Quality Management System and Good Communication skills,
Should be able to do Client and Stakeholder Management , Excellent People Management Skills along with Feedback giving Skills and Ability to drive Quality Initiatives,
Projects and Improvements , OTC Background'
• Conduct process documentation as per ISO standards
• Conduct & review sampling strategy in the team
• Conduct root cause analysis for process improvements
• Conduct MSA as per schedule.
• Drive & conduct process compliance
• Drive & conduct audits (pre-post duties)
• Conduct base lining & analyze CTQs
• Conduct measurement system analysis.
• Drive brainwave initiative in the team
• Conduct quality related trainings
• Team-up with BBs / QAM's to be a co-facilitator of projects/initiatives
• Drive open forums/best practice sharing sessions
• YB six sigma improvement project to be certified
• Successfully complete ISO training. Working on the product & helping the team to achieve deadlines. Provide timely reports, updates and system entries as required by the internal and external management. Understand and abide by the importance of discipline, punctuality & protocol '
Qualifications
Commerce Graduate