housekeeping supervisor - Gurgaon, India - Botanix Nature Resort

Description

Housekeeping Supervisor - Front Office - Captain and Steward

Location: Botanix Nature Resort, Gurugram, Haryana, India

Job Type: Full-time

About Botanix Nature Resort:

Botanix Nature Resort is a serene retreat nestled amidst lush greenery and natural beauty. Located in Gurugram, Haryana, our resort offers guests a tranquil escape from the hustle and bustle of city life. With expansive gardens, adventure activities, and comfortable accommodations, we provide an unparalleled experience in harmony with nature.

Job Description:

As a Housekeeping Supervisor - Front Office - Captain and Steward at Botanix Nature Resort, you will play a key role in ensuring the cleanliness, comfort, and satisfaction of our guests. Working closely with the housekeeping and front office teams, you will oversee the execution of housekeeping duties, manage front office operations, and coordinate food and beverage service. Your attention to detail, leadership skills, and commitment to excellence will contribute to the overall success of our resort.

Responsibilities:

Housekeeping Supervisor:

• Supervise and coordinate housekeeping staff to ensure cleanliness and orderliness of guest rooms, public areas, and back-of-house areas.
• Conduct regular inspections of rooms and facilities to maintain high standards of cleanliness and hygiene.
• Train and mentor housekeeping team members, providing guidance on cleaning techniques, safety procedures, and guest service standards.
• Monitor inventory levels of cleaning supplies and equipment, and place orders as needed.
• Address guest concerns and requests promptly and professionally.

Front Office:

• Assist with front desk duties, including check-in, check-out, and guest inquiries.
• Ensure smooth operation of the front office, including managing reservations, handling phone calls, and processing payments.
• Provide exceptional customer service to guests, addressing their needs and resolving any issues or complaints.
• Maintain accurate records and documentation related to guest interactions, reservations, and billing.
• Collaborate with other departments to ensure seamless communication and guest satisfaction.

Captain and Steward:

• Oversee food and beverage service in the resort's dining areas, ensuring a high level of service and guest satisfaction.
• Supervise the activities of dining room staff, including servers, bartenders, and bussers.
• Coordinate with the kitchen team to ensure timely and accurate delivery of food and beverages to guests.
• Assist guests with menu selection, dietary restrictions, and special requests.
• Maintain cleanliness and organization of dining areas, including table setup and presentation.

Qualifications:

• Previous experience in housekeeping, front office, and food and beverage service roles.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Excellent communication and customer service skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Knowledge of hospitality industry standards and practices.
• Flexibility to work varying shifts, including weekends and holidays.
• At Botanix Nature Resort, we are committed to providing our guests with exceptional service and memorable experiences. If you are passionate about hospitality and enjoy working in a picturesque natural setting, we invite you to join our team as a Housekeeping Supervisor - Front Office - Captain and Steward.