Technical Support - Chennai, India - A2Z Jobs Consultancy

Description

Minimum 2 6 years ofexperience in customer support or a customerfacing technical role(e.g. Technical Support Customer Success ProfessionalServices)Experience with delivering customer services both frontline secondand third tier levels preferably within a SaaS B2B vendorenvironmentExpertlevel proficiency in Windows Mac orLinux. Network andEndpoint Security background is amust. Excellentcustomerfacing abilities and strong problemsolving as well astroubleshootingskills.

Excellentwritten and verbal communication skills in English (other languagesare a plus).Demonstrated understanding of common customer service tools(Ticketing Voice Chat) andprocesses.

Experience in monitoring detecting supporting and deliveringsecurity solutions such M365 Intune MDM Defender O365 Security andcompliance in DKIM O365 EOP ATP AIP Azure AD CAS Alerts ManagementProof Point Email Security FireEye ETP TrendMicro DLP Email and WebSecurity SPAM filtering Vulnerability Scanning Firewalls IPS/IDSetc Have a goodunderstanding and awareness of 2 or more of the following:

ProofPoint Intune / Defender Trend Micro Deep Security Trend MicroApexOne Qualys Guard / Metasploit / Nessus TenableMicrosoft Microsoftcertifications such as MCSA MS100 MS101 andMS500 TechnicalCertifications in TrendMicro FireEye Proofpoint Qualys Cisco CloudRaxak KnowBe4 Splunk CyberArk Okta Digital Guardian McAfee CASBSecurity Products Preferred M365 MDM Security and Compliance SplunkEnterprise and SecurityCyberArk Theemployee is ready to work on US Shifts and work from theoffice.

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