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Navi Mumbai

    Inbound -Team Lead - Navi Mumbai, India - Hemocean Outsourcing

    Hemocean Outsourcing
    Hemocean Outsourcing Navi Mumbai, India

    6 days ago

    Default job background
    Full time
    Description

    Job Overview

    We are seeking a highly motivated and experienced Inbound - Team Lead to join our dynamic team . As the Inbound - Team Lead, you will be responsible for leading and managing a team of customer service representatives who handle incoming calls and inquiries from clients. This is a great opportunity to contribute to the success of our company and make a positive impact on our clients and team members.

    Qualifications and Skills

    • 1-3 years of experience in a similar role within a BPO or call center environment
    • Excellent communication and interpersonal skills
    • Strong leadership and team management abilities
    • Customer service-oriented mindset
    • Ability to handle and resolve customer complaints
    • Proficient in English, both written and verbal
    • Flexible and adaptable to changing priorities
    • Immediate joiner preferred

    Roles and Responsibilities

    • Lead and supervise a team of customer service representatives who handle incoming calls and inquiries
    • Provide guidance, support, and coaching to team members, ensuring high quality service delivery
    • Monitor team performance and productivity, identify areas for improvement, and implement appropriate training and development plans
    • Resolve escalated customer issues and complaints, ensuring timely and satisfactory resolution
    • Maintain a thorough understanding of the company's products, services, and processes
    • Collaborate with other teams and departments to enhance customer satisfaction and streamline operations
    • Prepare and present performance reports to the management team
    • Stay up-to-date with industry trends and best practices in customer service and call center management
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