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    • Manager Mobile Marketing - Delhi - Whiz Advert

    Whiz Advert
    Whiz Advert Delhi

    1 month ago

    Default job background
    Description

    Operations Executive - Bulk SMS, Voice, WhatsApp Services

    We are seeking a highly organized and proactive Operations Executive to manage operations for Bulk SMS, Voice Call (OBD/IVR), and WhatsApp services.

    Key Responsibilities:

    • Campaign Management:
      • Bulk SMS Operations:
        • Manage end-to-end delivery of promotional and transactional Bulk SMS campaigns.
        • Optimize SMS templates to ensure compliance with regulatory guidelines.
        • Monitor delivery reports to assess the success of campaigns and troubleshoot failures.
      • Voice Call Operations (OBD/IVR):
        • Handle setup and execution of outbound voice campaigns, including pre-recorded messages and IVR flows.
        • Configure call routing systems and ensure maximum campaign efficiency.
        • Maintain high-quality standards in voice recordings and call connectivity.
      • WhatsApp Services:
        • Manage WhatsApp templates, including content creation and compliance checks.
        • Monitor delivery and engagement metrics for WhatsApp broadcasts.
    • Client Support and Coordination:
      • Act as the main point of contact for client queries and provide solutions in a timely manner.
      • Work closely with clients to understand their campaign requirements and suggest appropriate strategies.
      • Address and resolve operational challenges promptly to maintain high levels of customer satisfaction.
    • Technical and Platform Management:
      • Configure and manage Bulk SMS, Voice Call, and WhatsApp platforms to execute campaigns effectively.
      • Coordinate with the technical team to integrate APIs and ensure system functionality.
      • Stay updated on platform features and educate clients on best practices for campaign execution.
    • Reporting and Insights:
      • Generate detailed reports on campaign performance, delivery rates, and customer engagement.
      • Analyze data to identify trends and areas for improvement in operations.
      • Present findings and recommendations to clients and internal teams.
    • Compliance and Documentation:
      • Ensure all campaigns comply with regulatory requirements.
      • Maintain accurate records of campaign settings, reports, and client communications.
    • Process Optimization:
      • Continuously evaluate operational processes and identify opportunities for improvement.
      • Collaborate with cross-functional teams to implement best practices and innovative solutions.
      • Provide training and support to junior team members or interns when required.

    Requirements:

    • Experience Requirements:
      • 1-3 years of experience in managing operations for Bulk SMS, Voice Calls, and WhatsApp campaigns.
    • Technical Skills:
      • Strong understanding of SMS delivery mechanisms.
      • Knowledge of IVR systems and call routing.
      • Proficiency in using bulk WhatsApp messaging tools.
    • Soft Skills:
      • Excellent verbal and written communication skills.
      • Ability to analyze data and provide actionable insights.
      • Proactive problem-solving skills.
      • Strong multitasking abilities and attention to detail.

    What We Offer:

    • A collaborative and dynamic work environment.
    • Opportunities for career growth and skill development.
    • Competitive salary: ₹12,00,000 - ₹20,00,000 per annum.
    • Performance-based incentives.
    • Exposure to cutting-edge communication tools and platforms.

    Location:

    Delhi

    Employment Type:

    Full-time
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