- Ensure delivery meets all contractual SLAs and service levels.
- Lead a team responsible for 24x7 IT infrastructure operations.
- Conduct weekly/monthly service review and governance meetings with internal and customer stakeholders.
- Act as the situation manager for critical incidents and oversee incident escalation.
- Own root cause analysis and manage service improvement plans.
- Oversee vendor management, headcount forecasting, capacity planning, and budgeting.
- Ensure audit and policy compliance using ITIL frameworks.
- Lead Continual Service Improvement (CSI) initiatives to enhance service quality, efficiency, and customer satisfaction.
- Analyze KPIs and SLAs to identify improvement opportunities across ITIL service lifecycle (strategy, design, transition, operations).
- Minimum 10 years of experience in IT Delivery or Operations Management, with a strong focus on Continuous Service Improvement.
- Proven ability to manage large teams and lead service delivery in enterprise environments.
- Deep understanding of ITIL framework and ITSM practices.
- Strong technical background in enterprise IT hardware/software, preferably in data storage infrastructure.
- Experience with Hitachi Vantara Storage, Compute, and Infrastructure is a plus.
- Excellent communication, leadership, and stakeholder management skills.
- Experience in managing SLA compliance, escalations, and service reviews.
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Service Delivery Management - Mumbai - Hitachi Vantara
Description
Key Responsibilities:
Required Skills & Experience:
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Delivery Manager
Only for registered members Mumbai
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Delivery Manager
Only for registered members Mumbai
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Delivery Manager
Only for registered members Mumbai
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Delivery Manager
Only for registered members Mumbai
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Delivery Manager
Only for registered members Mumbai Metropolitan Region
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Delivery Manager
Only for registered members Mumbai, Maharashtra
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Delivery Manager
Only for registered members Mumbai, Maharashtra
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Delivery Manager
Only for registered members Mumbai
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Delivery Manager
Only for registered members Mumbai, India
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Delivery Manager
Only for registered members Mumbai
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Delivery Manager
Only for registered members Mumbai
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Delivery Manager
Only for registered members Mumbai City
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Delivery Manager
Only for registered members Mumbai City
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Delivery Manager
Full time Only for registered members Mumbai City
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Delivery Manager
Only for registered members Mumbai City
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Delivery Manager
Full time Only for registered members Mumbai City
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Delivery Manager
Only for registered members Ghatkopar West, Mumbai, Maharashtra
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Project Manager/Delivery Manager
Only for registered members Mumbai
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Customer Delivery Manager
Only for registered members Mumbai, Maharashtra
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Solution Delivery Manager
Only for registered members Mumbai
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Service Delivery Manager
Only for registered members Mumbai