Executive - Customer Support - BPO - Bengaluru / Bangalore - Shashwath Solution

    Shashwath Solution
    Shashwath Solution Bengaluru / Bangalore

    1 day ago

    Full time
    Description

    Role Responsibilities:

    • Handle customer interactions across voice, chat, and email channels
    • Resolve service inquiries and escalate complex issues as needed
    • Participate in training sessions for GDS (Amadeus) and service quality
    • Maintain compliance with internal policies and shift protocols

    Key Deliverables:

    • Deliver high-quality customer experiences with minimal supervision
    • Meet SLA targets for response and resolution times
    • Accurately log and track issues in internal systems
    • Support service continuity in 24/7 rotational shift model

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