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    • Salesforce Business Analyst - Gurugram - Srs Business Solutions India

    Srs Business Solutions India
    Srs Business Solutions India Gurugram

    2 months ago

    Description

    Hello,

    We are hiring for "Salesforce Business Analyst" for Gurugram location.

    Exp:8+Years

    Locs: Gurugram

    Work Mode: 5 Days Work from office

    Notice Period: Immediate joiners(notice period served or serving candidate)

    NOTE: We are looking for Immediate joiners(notice period served or serving candidate)

    Apply only If you are Immediate joiners(notice period served or serving candidate)

    Apply only if you are having 8+Years of relevant experience as per the JD.

    Job description:

    We are seeking a dynamic and experienced Manager/Sr. Manager Service to lead and oversee strategic initiatives in Salesforce implementation, IT transformation, customer engagement, and service excellence. The ideal candidate will possess a strong background in program management, with a keen ability to drive customer retention and satisfaction, and develop strategies aligned with business goals.

    Primary Job Responsibilities

    Salesforce Implementation

    • Lead end-to-end Salesforce implementation and optimization projects across business units.
    • Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
    • Ensure seamless integration with existing systems and processes.

    IT & Service Implementation

    • Plan and execute IT service initiatives aligned with organizational goals.
    • Oversee implementation of new tools, platforms, and technology to enhance service delivery.

    Program Management

    • Drive large-scale service and technology programs from initiation to closure.
    • Manage project timelines, budgets, risks, and stakeholder communications effectively.
    • Monitor KPIs and ensure project outcomes are met as per defined objectives.

    Customer Engagement & Retention

    • Develop and execute strategies to improve customer experience and loyalty.
    • Engage proactively with customers to understand pain points and improve service touchpoints.

    Strategy Development

    • Contribute to the formulation of service strategies to support long-term business growth.
    • Identify process gaps and recommend improvements for better customer and operational outcomes.

    Qualifications and Experience

    • Bachelors or Master's degree in Engineering, IT, Business Administration, or related field.
    • Minimum 8 years of experience in service operations, Salesforce and IT implementation, and program management.
    • Proven track record of managing large cross-functional projects and teams.
    • Strong understanding of CRM platforms, especially Salesforce.
    • Excellent leadership, stakeholder management, and communication skills.
    • Ability to think strategically and execute with precision in a fast-paced environment.
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