Service Desk Trainer OR IT Helpdesk Trainer - Pune/Pimpri-Chinchwad Area
Only for registered members Pune/Pimpri-Chinchwad Area, India
1 month ago
Job summary
Deliver structured training for IT Support (L1 & L2) learners. Teach troubleshooting, OS basics, networking, and service desk workflows. Provide hands-on training on ticketing tools (ServiceNow, Jira Freshservice etc.) Conduct live troubleshooting demos assessments practical labs Mentor learners boost their confidence prepare them for real time support environments Build communication customer handling skills through role plays scenario based sessionsResponsibilities
- Deliver structured training for IT Support (L1 & L2) learners.
- Teach troubleshooting OS basics networking and service desk workflows.
- Provide hands on training on ticketing tools ServiceNow Jira Freshservice etc..
Job description
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