Customer Service Specialist - Gurugram, India - POURBRAIN TECH PRIVATE LIMITED

    POURBRAIN TECH PRIVATE LIMITED
    POURBRAIN TECH PRIVATE LIMITED Gurugram, India

    1 week ago

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    Full time
    Description

    We are currently hiring for Product Support profile in eSolutions Pvt. Ltd.,

    I am sharing you the details below :

    one of the largest eCommerce technology solution providers in India, and is currently used to manage almost 20% of overall Indian eCommerce transactions (More than 120 Mn transactions amounting to $US 2 Bn GMV).

    supports 10,000+ global retail brands to manage end to end warehouse operations and can be seamlessly integrated with any of the leading ERPs (SAP, Oracle, Navision etc.).

    Product Portfolio:

    1. Advanced Warehouse management system (handheld, FIFO picking, cycle count etc. supported)

    2. Multichannel online order and inventory management, which can be easily integrated with any of the leading ERPs

    3. Omni channel solution to manage store delivery of online orders

    4. Vendor panels for stock management across suppliers.

    Be part of a profitable startup on its way to becoming the first ecommerce focused SAAS unicorn of the country.

    We are already one of the largest e-commerce focused technology platform in India and Middle East which has been used by 10,000+ clients and services almost 20% of overall India's e-commerce market

    Work in a fast paced environment, which offers end to end ownership and flexibility by being completely output driven

    Steep learning curve through in depth understanding of e-commerce industry along with ability to learn from leaders having significant years of experience in Enterprise sales across large firms such as LogMeIn, Knowlarity, A.T. Kearney, Oracle , Akamai etc

    Job Summary:

    Develop deep Knowledge of product offerings

    Develop deep understanding of E-commerce operations

    Develop knowledge of competition offerings

    Have a clear , professional and informative communication style

    Interested in building technical skills

    Craft strategies to better nurture our customers

    Key Responsibilities & Duties:

    1. Handling Customer Escalations

    2. Analyze and determine what behaviours and patterns make customers successful

    3. Find and implement new opportunities to CG support, and ultimately retain our customers

    4. Identify the reason for dis-satisfaction and solve the purpose

    5. Negotiate with the customers

    6. Ensure contribution in revenue generation & Minimize churn rate

    7. Adapt quickly to changing priorities and customer needs.

    Location:- , Gurugram

    Kindly acknowledge the same