- Acts as the first point of contact for tenant service calls, requests and issues.
- Directs tenant service requests to the appropriate department for resolution including engineering, maintenance, cleaning, mechanical and vendors.
- Responsible for issuing and obtaining approvals for day to day tenant work permit requests.
- Must diligently support and maintain good working relationships with tenants and vendors.
- Regularly monitor the tenant stock levels, style variants and display standards.
- Observe and analyse the tenant sales team standards to ensure customer experience and provide necessary inputs to help improve the quality.
- Responsible to conduct store audits including F&B outlets
- Assists property management with day-to-day operation of the property in accordance with policies/procedures and client needs.
- Responsible to provide various analysis as per the directions of HOD. (Should have good system knowledge)
- Responsible for obtaining tenant and vendor licenses, certificates. Maintaining tenant contact list, emergency contact lists and maintaining other records and files pertinent to tenants and vendors
- Assists with billing, rent collection, and other tenant charges in compliance with lease agreements.
- Data entry, compiling monthly reports and sharing it with Tenant Coordination Manager in timely fashion.
- Assists with general administrative tasks as assigned including filing, answering phones, distribution of mail, written correspondence specially to tenants, preparing spreadsheets & reports and logging & dispatching tenant service calls.
- Other assigned duties may include coordination of fire safety meetings and drills, updating and maintaining emergency manuals, maintaining training records, and retention of forms and certificates.
- Rendering of Lost and found reports
- Rendering of Footfall reports/ sales reports
- General rounds of mall, ensuring highest standards of Housekeeping in Mall
Business Support, Customer Service - Hyderabad, India - JLL
Description
Position: Helpdesk Executive, Hyderabad
Business: Property and Asset Management
What this job involves
Responsible for 360 degrees' coordination with Tenants and internal departments. Assist with day to day operations and ensure smooth interaction while adhering SOP's in place. Support Property Manager and HOD with required data, coordination and execution as per the circumstantial requirement.
Your key deliverables will be to:
Reporting:
You will be working with our operations team and reporting to the HOD.
Sound like you? Here is what we're looking for:
Being Analytical and Meticulous
Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be effectively communicating the grievances of Tenants/Customers/Vendors/Inter-Departments and ensure timely solution. You should have a good problem solving skills.
Qualifications
You will have a Diploma/Degree / Marketing OR any equivalent, with min 2-3 years of work experience in Real Estate/ Hotel or Construction Industry/ CRM/ Helpdesk.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.