REF33885R-Telecom Engineer - Mumbai, India - WNS Global Services

Description

Job Description

§ Provides L1/L2 IT onsite support for business location § Must have exposure in Nice § Process required IT report and other required information, when needed § Trace and solve for any report issue. § Cooperate with vendors and to respond for any IT daily operation § Ensure the compliance for any IT policy/requirement. § Successfully handle those non-routine issues, escalates to management on a timely manner § Requires supervision to manage daily activities and is able to meet published deadlines for activities § Ensures all work is performed in accordance with targets and adheres to SLA § Accurate, efficient and organized within daily responsibilities § Adaptable to learn new processes, concepts, and skills § Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
Qualifications

§ Graduate in any stream, B.E/B.Tech, etc. § 4- 6 years' of IT work experience § Good understanding/practice of MS OS, Office, outlook mail, VMware, Citrix etc. § IT basic knowledge on network, IP telephony, server, Recordingsetc. § Written and spoken ability to communicate in English.