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- CRM System Management:
- Oversight of administration, customization, and maintenance of the CRM software (e.g., Salesforce, Zoho, HubSpot, etc.).
- Configure and manage user access, profiles, and roles to ensure data security and proper system functionality.
- Continuous monitoring of the CRM system performance and recommendation of enhancements to meet business needs.
- Data Analysis and Reporting:
- Utilization of CRM data to generate regular reports and insights on customer behavior, preferences, and trends.
- Analysis of sales and marketing data to identify opportunities for improvement and recommendation of strategies for increased productivity.
- Collaboration with the sales and marketing teams to develop actionable insights based on CRM data.
- CUSTOMER ENGAGEMENT:
- Development and implementation of CRM-driven customer engagement strategies to enhance customer satisfaction and retention.
- Coordination with sales and support teams to streamline customer interactions, ensuring a seamless customer journey.
- Facilitation of personalized communication with clients to address their queries, concerns, and feedback promptly.
- CRM Training and Support:
- Conducting training sessions for employees to educate them on CRM system usage, best practices, and new features.
- Providing ongoing support to team members, troubleshooting issues related to the CRM platform.
- Process Optimization:
- Collaboration with cross-functional teams to optimize CRM processes and workflows to improve overall efficiency.
- Identification of areas for automation and integration to streamline data management and reduce manual efforts.
- Data Integrity and Compliance:
- Ensuring data integrity and accuracy within the CRM system by conducting regular data audits.
- Compliance with data protection regulations and company policies, maintaining data privacy and security.
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Proven work experience as a CRM Specialist or similar role, preferably in the software industry.
- In-depth knowledge of CRM systems (e.g., Salesforce, Zoho, etc.) and their implementation and customization.
- Strong analytical skills with the ability to derive valuable insights from CRM data.
- Excellent communication and interpersonal skills to collaborate with various stakeholders.
- Ability to train and support team members in CRM usage and best practices.
- Understanding of sales and marketing processes and their integration with CRM systems.
- Familiarity with data protection regulations (e.g., GDPR, CCPA) and adherence to data security best practices.
- A competitive salary package.
- A vibrant work environment.
- Opportunities for professional growth and development.
Software Client Manager - Raipur, India - Jain Software

Description
Job Title:
Software CRM Specialist
About Us:
Jain Software Solutions is seeking a highly motivated and skilled Software CRM Specialist to join our dynamic team.
Responsibilities:
Requirements:
What We Offer:
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