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  • Software Client Manager - Raipur, India - Jain Software

    Jain Software
    Jain Software Raipur, India

    2 weeks ago

    Default job background
    Description

    Job Title:

    Software CRM Specialist

    About Us:

    Jain Software Solutions is seeking a highly motivated and skilled Software CRM Specialist to join our dynamic team.

    Responsibilities:

    • CRM System Management:
      • Oversight of administration, customization, and maintenance of the CRM software (e.g., Salesforce, Zoho, HubSpot, etc.).
      • Configure and manage user access, profiles, and roles to ensure data security and proper system functionality.
      • Continuous monitoring of the CRM system performance and recommendation of enhancements to meet business needs.
    • Data Analysis and Reporting:
      • Utilization of CRM data to generate regular reports and insights on customer behavior, preferences, and trends.
      • Analysis of sales and marketing data to identify opportunities for improvement and recommendation of strategies for increased productivity.
      • Collaboration with the sales and marketing teams to develop actionable insights based on CRM data.
    • CUSTOMER ENGAGEMENT:
      • Development and implementation of CRM-driven customer engagement strategies to enhance customer satisfaction and retention.
      • Coordination with sales and support teams to streamline customer interactions, ensuring a seamless customer journey.
      • Facilitation of personalized communication with clients to address their queries, concerns, and feedback promptly.
    • CRM Training and Support:
      • Conducting training sessions for employees to educate them on CRM system usage, best practices, and new features.
      • Providing ongoing support to team members, troubleshooting issues related to the CRM platform.
    • Process Optimization:
      • Collaboration with cross-functional teams to optimize CRM processes and workflows to improve overall efficiency.
      • Identification of areas for automation and integration to streamline data management and reduce manual efforts.
    • Data Integrity and Compliance:
      • Ensuring data integrity and accuracy within the CRM system by conducting regular data audits.
      • Compliance with data protection regulations and company policies, maintaining data privacy and security.

    Requirements:

    • Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
    • Proven work experience as a CRM Specialist or similar role, preferably in the software industry.
    • In-depth knowledge of CRM systems (e.g., Salesforce, Zoho, etc.) and their implementation and customization.
    • Strong analytical skills with the ability to derive valuable insights from CRM data.
    • Excellent communication and interpersonal skills to collaborate with various stakeholders.
    • Ability to train and support team members in CRM usage and best practices.
    • Understanding of sales and marketing processes and their integration with CRM systems.
    • Familiarity with data protection regulations (e.g., GDPR, CCPA) and adherence to data security best practices.

    What We Offer:

    • A competitive salary package.
    • A vibrant work environment.
    • Opportunities for professional growth and development.

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