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    • Customer Service Executive - New Delhi - Grip Invest

    Grip Invest
    Grip Invest New Delhi

    1 month ago

    Default job background
    Description

    Customer Service Representative

    We are seeking a highly skilled Customer Service Representative to provide world-class service to our internal and external clients.

    Key Responsibilities:

    • Resolve customer issues in a timely and quality manner, exceeding client expectations.
    • Solve problems through email and phone calls, taking ownership of customer issues and following them through to resolution.
    • Coordinate with different departments to ensure timely resolution of user service requests.
    • Maintain an orderly workflow according to priorities, handling a high volume of requests in a fast-paced environment.
    • Enable the sales team to manage relationships with existing and potential investors by resolving customer queries and following established procedures.

    Requirements:

    • Bachelor's degree in communications or a related field (preferred).
    • Understanding of the wealth segment and product offerings (1-3 years' work experience in customer service).
    • Proficiency in MS Excel.
    • Strong written and verbal communication skills, with the ability to communicate with retail customers.
    • Strong phone presence.
    • Prior experience in financial services is preferred.
    • Team player with excellent interpersonal skills.

    About Grip-Invest:

    Grip-Invest is a leading investment firm dedicated to delivering exceptional service to our clients. We value teamwork, innovation, and customer satisfaction above all else.

    We offer a dynamic and challenging work environment, competitive compensation package, and opportunities for growth and professional development.

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Customer service executive