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    • Senior Business Process Specialist - Mumbai - DOW CHEMICAL INTERNATIONAL PVT. LTD.

    DOW CHEMICAL INTERNATIONAL PVT. LTD.
    DOW CHEMICAL INTERNATIONAL PVT. LTD. Mumbai

    1 week ago

    Default job background
    Full time
    Description
    About Dow
    We believe in putting people first and delivering integrity, respect and safety to our customers, employees and the planet.

    Our people reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.

    About this role
    Dow's Integrated Supply Chain (ISC) Improve & Scale Digital Solutions team delivers value to the company, our businesses, our customers, and our employees by defining, enabling, and supporting processes and system capability needed by our businesses. We are looking for a Business Process Specialist located in Mumbai, India. In this role, you will execute against strategy and collaborate with global and regional peers to deliver optimal solutions that our supply chain operations will utilize to run our business. You will collect and understand work process and system requirements from our stakeholders and assist in defining and delivering solutions in alignment with our design principles. As a subject matter expert, you will be responsible for providing deep functional and user expertise for work processes, systems (including SAP, Microsoft Dynamics, OM Partners, Oracle Transportation Management, etc.), technologies, applications, and other products aligned with and/or utilized by Customer Service, Business Planning, Logistics, and Site Logistics. You will be responsible for ensuring adherence to compliance and regulatory requirements. Additionally, you will assist in developing and delivering training, as well as provide everyday support to our run-the-business operations, with a continuous improvement mindset to further enhance our strategic solutions and drive business results for Dow. You will work under the functional guidance of Global Business Process Leaders and Experts. You will collaborate with Business Process Teams both within and outside of ISC and have a close connection with counterparts within the Information Systems organization.

    Responsibilities
    • As part of a Business Process Capability team, accountable to possess in-depth understanding and knowledge of the work process, systems, technologies, applications, data and metrics.
    • SUPPORTS THE BUSINESS PROCESS CAPABILITY TEAM IN RESOLVING ISSUES, EXPLAINING FUNCTIONALITY, GATHERING WORK PROCESS REQUIREMENTS, AND INSURING WORK PROCESS KNOWLEDGE TRANSFER.
    • Interfaces with peer organizations representing adjacent processes in support of corporate initiatives and projects which may include requirements gathering, evaluation, testing set up and execution, data migration and quality, and implementation.
    • Develop and deliver training, facilitate mentoring, knowledge transfer and coaching across various levels of support model
    • Monitors consistency and performance between promised and delivered value to our customers.
    • Identifies gaps in global capabilities driven from external best practices and new emerging technologies.

    Qualifications
    • Minimum of 2 years of experience required in Supply Chain, Customer Service, Improves roles
    • Bachelor’s Degree

    Preferred Skills
    • Digital mindset
    • Disciplined and strong process, system and project management skills
    • Training delivery skills/experience

    About Dow Chemical International Pvt Ltd
    Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers' challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
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