Pidilite - Manager - Regional Customer Service Excellence (5-12 yrs) - Chennai, India - iimjobs

    iimjobs
    iimjobs Chennai, India

    Found in: beBee S2 IN - 1 week ago

    Iimjobs background
    Full time
    Description
    Manager - Regional Customer


    Job Responsibilities:
    The position is of an influencer, executor & observer of Customer (Internal) Service Excellence KPIs. This includes driving Distribution Excellence KPIs, Sales Excellence KPIs & Customer Relationship initiatives on ground.

    • Project Management Distributor Life Cycle
    • Right from appointment of right fit of WSS/Distributor through all due diligence as per appointment checklist to ensuring on boarding of new WSS/Distributor in all modules, systems & policies.
    • Run performance excellence through driving scorecard & optimal usage for portal/ DMS etc. Work as the single source for feedback & improvement areas for through feedback mechanism. Actively involve in improving experience of engagement activities. Also pivotal in WSS/Distributor Exit process through monitoring & reviewing exit SOPs vs ways of working.


    • Sales Excellence

    • Review exceptions along with Zonal leadership and support creation of action plans across Sales Excellence initiatives. Work towards capability development of Sales Team on processes, policies & digital initiatives encompassing Dealer & WSS/ Distributors of Pidilite. Drive performance excellence through improving usage of scorecards.


    • Market Connect

    • Market connect as eyes & ears for the strategic initiative wing by generating insights with respect to distributor/Field team compliance/ market dynamics, understand pain areas and take feedback on various digital platforms. Audit process compliance on various critical strategic initiatives of Pidilite in the areas of sales & marketing.

    Candidate Profile :

    • Candidate should have 48 Years of experience from Sales Excellence & Project Management.
    • Candidate should be from BE / B. Tech background.
    • Strong analytical, collaborative & organizational skills
    • Proficiency in MS Excel, Power Point
    • Experience /Interest in visualization tools like Power BI
    • Added Advantage