Walk-In For Serice Desk Voice process on 25th April - Hyderabad, India - Infosys BPM

    Infosys BPM
    Infosys BPM Hyderabad, India

    3 weeks ago

    Infosys BPM background
    Description

    Greetings from Infosys BPM Ltd.,

    We are hiring for Technical Serice Desk-Voice process (Microsoft Exchange online protection and Admin Center) at Hyderabad. Please walk-in for interview on 25th April at Hyderabad.

    Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***

    Interview details:

    Interview Time: 10 AM to 1:00 PM

    Interview Date: 25-Apr-24

    Interview Venue: Hyderabad

    Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, ISB road,

    Wipro Circle, Financial District, Hyderabad, Telangana

    Landmark: near Wipro Circle

    Things to remember while entering the Venue: Please wear masks & follow Covid protocols.

    Documents to Carry:

    • Carry 2 Copies of print out your updated resume.
    • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
    • All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

    Job Description for your reference:

    Role Designation: Technical Support Specialist

    Job Location: Hyderabad, work from office

    Education Qualification: Full-time B.Sc. or MSC (computer science only) /B.E./Btech/M.Tech /BCA/MCA

    Shifts: 24*7 rotational shifts

    Experience required: 2 to 4 years

    Process: Service Desk-Voice Process

    Job Description:

    • Excellent communication skills
    • Exchange online protection and admin center is mandatory.
    • Work experience on O365, active directory, Bit locker, MS teams, BSOD, driver installation, troubleshooting.
    • Experience on Service now ticketing tool with knowledge of ticket priority, severity.
    • Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
    • Knowledge of Incident Management lifecycle.
    • Aware of current role SLA and Metrics handled.
    • Talents should be based out of Hyderabad.
    • Work from Office is mandatory, No option of hybrid and WFH.
    • 24*7 Shifts are mandatory.

    Pointers to note:

    • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
    • Original Government ID card is must for Security Clearance.

    Regards,

    Infosys BPM Talent Acquisition Team