Senior Manager - Bangalore, India - iimjobs

Description

MBA from a reputed business school and having years of work experience of which minimum 5-6 years should have been in a D2C Brand.

• Proven experience in a leadership role within the ecommerce or D2C sector.
• Dimension of Role: Develop and implement a comprehensive D2C strategy aligned with overall business goals. Identify market trends, customer preferences, and competitive landscapes to inform strategic decisions.

• Drive revenue growth through effective D2C channels.
• Implement initiatives to expand the customer base and increase customer lifetime value.
• Explore new market opportunities and partnerships to enhance market penetration.

• Ensure an exceptional endtoend customer experience, from website navigation to postpurchase support.
• Implement strategies to enhance customer satisfaction, loyalty, and retention.

• Oversee the daytoday operations of the ecommerce platform.
• Collaborate with crossfunctional teams, including marketing, supply chain, and IT, to optimize processes and workflows.

• Utilize analytics and KPIs to measure and optimize the performance of D2C initiatives.
• Make datadriven decisions to improve customer acquisition, conversion rates, and overall business efficiency.

• Work closely with the marketing team to build and maintain a strong brand presence in the D2C space.
• Develop and execute marketing campaigns to drive brand awareness and customer engagement.

• Lead and inspire a highperforming D2C team, fostering a culture of innovation and collaboration.
• Provide guidance and mentorship to team members, enabling professional growth and development.

• Develop and manage budgets for D2C operations, ensuring efficient resource allocation.
• Monitor financial performance and implement costeffective measures.