operations manager - customer success role - Nadiad - beBeeCustomerSupportManager

    beBeeCustomerSupportManager
    $90,000 - $120,000 (USD) per year

    Job title: Manager - Customer Support (US Shift)

    Description

    Job Title: Support Operations Manager

    Job Description:


    We are seeking a highly skilled and experienced Support Operations Manager to join our team. In this role, you will be responsible for ensuring consistent, high-quality customer support across all channels.



    • Manage and improve customer support processes and workflows

    • Develop and implement quality metrics and KPIs for the team

    • Analyze customer feedback and make recommendations for improvement

    • Collaborate with internal teams to resolve issues and share best practices

    Required Skills & Qualifications:




    1. A minimum of 8 years of experience in customer support within a B2B SaaS company




    2. Excellent written and verbal communication skills (mandatory)

      

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