- Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
- The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
- Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year
- Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work
- Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
- Oversee and review the renewals and new sales contracts(sales) in the pipeline , ensuring we as an organization maximize the growth benefits through recurring revenue
- Collaborate with Customer success managers, Accounts Manager Accounts Executive, Finance, Leadership, and Legal teams to facilitate contract negotiation, closure, and achieve targeted business outcomes.
- Act as a bridge between Sales and the Professional Services team for the new contracts, ensuring seamless communication and alignment of project services objectives.
- Maintain close communication with the CSM and sales team to understand client expectations and requirements, offering tailored solutions and insights accordingly.
- Manage and maintain contract records throughout their lifecycle, including, renewal tracking, and performance management.
- Help the Resource Managers make informed resourcing decisions based on the opportunity pipeline, optimizing team capabilities and project requirements.
- Develop intuitive reports and dashboards, leveraging data to derive insights, monitor progress, and facilitate informed decision-making, providing concise and informative updates to leadership.
- Work collaboratively with diverse teams to identify business problems, develop solutions, streamline operations, implement automations, integrations, and simplify operating processes.
- Demonstrated expertise in CRM software, particularly Salesforce, along with experience in managing projects using tools like JIRA, Zendesk, Smartsheet, Team Gantt, and other project management platforms.
- Proficiency in leveraging these tools to enhance project pipeline management, drive collaboration between teams, and streamline workflows to achieve efficient outcomes.
- Ability to navigate and utilize various software applications efficiently, coupled with a quick learning curve for new tools and technologies.
- Proficiency in numbers and data analysis: Ability to assess and understand data to inform decision-making and strategy development.
- Understanding of compliance requirements and legal nuances, ensuring alignment of contracts with organizational standards and regulations and negotiating terms beneficial to business objectives.
- Excellent analytical and problem-solving skills with strong attention to detail and organizational abilities.
- Exceptional communication and negotiation skills
- Ability to manage multiple projects and meet deadlines.
- High level of integrity and ability to maintain confidentiality.
- The street smart way to drive
- SaaS company experience
- It is essential to have good English communication skills.
- It would be preferable to have 5 to 8 years experience in an Operations or similar role. Experience with SaaS and Customer Service is mandatory.
- Hands-on experience with Salesforce or other CRM tools..
- Having experience with reporting tools (such as Looker/Tableau), finance tools, CS/Project Management tools, etc. is beneficial.
- Action-oriented and excellent interpersonal skills
- Collaborative skills across departments.
-
This is a full-time role for a Client Management Specialist responsible for building and maintaining strong business relationships and ensuring client satisfaction. · Handle client inquiries and resolve issues efficiently. · Provide support in the implementation and management of ...
Bengaluru, Karnataka1 week ago
-
LTTS Digital Products and Software Services is looking for a seasoned Managed Services Specialist with Deep domain expertise in at least one of the following: Automotive/ Industrial Products/ Plant Engineering Understanding of industry-specific digital use cases (e.g., connected ...
Bengaluru, Karnataka2 weeks ago
-
LTTS Digital Products and Software Services seeks an experienced Managed Services Specialist for complex digital stack solutions. · Lead end-to-end Managed Service Design covering the entire digital stack (App Engineering, Cloud Ops, Data/AI Platforms, IoT Management, Security Op ...
Bengaluru5 days ago
-
This role involves management of a team supporting the governance of out-sourced editorial office function for open access journals including design development and delivery of ambitious process improvements across all submission to dissemination tasks aiming to transform service ...
Bengaluru1 month ago
-
This role involves management of a team supporting the governance of out-sourced editorial office function for open access journals. · ...
Bengaluru, Mysuru1 month ago
-
This is a Support role so candidates should be okay to work in Support Environment and rotational shifts. · ...
Bengaluru, Karnataka1 month ago
-
Support Release Manager Specialist role in Chennai and Bangalore locations. · ...
Bengaluru, Karnataka1 month ago
-
We are hiring a detail-oriented and highly organized Vendor Onboarding Specialist to build and manage the foundation of our vendor ecosystem. · Identify suppliers and onboard vendors across Bangalore and international markets. · Create digital and physical sample databases for pr ...
Bengaluru3 weeks ago
-
This is a full-time, on-site role for a Performance Management Specialist located in Bengaluru. The Performance Management Specialist will oversee the performance appraisal process, contribute to the design and execution of performance management frameworks, and ensure alignment ...
Bengaluru1 day ago
-
Venture Smarter is seeking an experienced Product Management Specialist for our innovative products. · ...
Bengaluru / Bangalore Full time5 days ago
-
+We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.Gallagher is seeking a Change Management Specialist for the GCOE Business Enablement vertical. The role w ...
Bengaluru, Karnataka1 month ago
-
This is a Support role so candidates should be okay to work in Support Environment and rotational shifts. · Mandatory to have Release Manager experience and Cloud GCP or Azure ...
Bengaluru4 weeks ago
-
We are seeking a Vulnerability Management Specialist with 3+ years of experience in operational vulnerability management. · Interpreting scan resultsPrioritizing and tracking remediationProviding support to remediation ownersExperience with JIRA ticketing and dashboard creation i ...
Bengaluru, Delhi, Mumbai, NCR1 month ago
-
We are looking for a Change Management Specialist to oversee the entire change management process within our organizationIn this position, you will be responsible for ensuring that all changes to IT services and infrastructure are implemented efficiently and effectively while min ...
Bengaluru, Karnataka1 month ago
-
+We are seeking a skilled Vulnerability Management Specialist with strong hands-on experience in vulnerability identification assessment and lifecycle management along with proven expertise in deploying configuring and managing vulnerability management tools. · + ...
Bengaluru1 month ago
-
We are looking for a Problem Management Specialist to be part of our Nestlé Nespresso Digital and Tech Team. · At Nespresso, our Digital & Tech teams are at the heart of our innovation journey,a space where we continue to invest, evolve,and grow. · ...
Bengaluru4 weeks ago
-
We are looking for a Release Management Specialist to be part of our NestlNespresso Digital and Tech Team. The role contributes to planning, preparation, execution, verification, and review of critical interventions ensuring delivery of reliable predictable high-quality outcomes. ...
Bengaluru2 weeks ago
-
We are seeking a skilled Vulnerability Management Specialist with strong, hands-on experience in vulnerability identification and lifecycle management, · Vulnerability Management: Identify, assess and prioritise security vulnerabilities across applications and infrastructure. · T ...
Bangalore Full time, Remote1 week ago
-
In this role, you will be handling order execution and end to end resolution of post sales customer requests in timely manner to ensure customer satisfaction. · ...
Bengaluru, Karnataka1 month ago
-
We are looking for a seasoned customer success leader to join our Implementation team.As a first line manager, you will coach and develop a team of Data Specialists. · ...
Bengaluru1 week ago
-
We help enterprises store, enrich, activate and monetise their data to improve their customers' experiences, · develop new revenue streams and lower their business costs. · ...
Bengaluru, Karnataka1 month ago
Contract Management Specialist - Bengaluru / Bangalore - confidential
Description
In this role, you will:
What Will You Bring:
What you should have
-
Client Management Specialist
Only for registered members Bengaluru, Karnataka
-
Managed Services Specialist
Only for registered members Bengaluru, Karnataka
-
Managed Services Specialist
L&T Technology Services- Bengaluru
-
Content Specialist Manager
Only for registered members Bengaluru
-
Content Specialist Manager
Only for registered members Bengaluru, Mysuru
-
Release Manager Specialist
Only for registered members Bengaluru, Karnataka
-
Release Manager Specialist
Only for registered members Bengaluru, Karnataka
-
Vendor Management Specialist
Only for registered members Bengaluru
-
Performance Management Specialist
Only for registered members Bengaluru
-
Product Management Specialist
Full time confidential- Bengaluru / Bangalore
-
Change Management Specialist
Only for registered members Bengaluru, Karnataka
-
Release Manager Specialist
Only for registered members Bengaluru
-
Vulnerability Management Specialist
Only for registered members Bengaluru, Delhi, Mumbai, NCR
-
Change Management Specialist
Only for registered members Bengaluru, Karnataka
-
Vulnerability Management Specialist
Only for registered members Bengaluru
-
Problem Management Specialist
Only for registered members Bengaluru
-
Release Management Specialist
Only for registered members Bengaluru
-
Vulnerability Management Specialist
Full time, Remote Only for registered members Bangalore
-
Order Management Specialist
Only for registered members Bengaluru, Karnataka
-
Manager, Data Specialist
Only for registered members Bengaluru
-
Incident Management Specialist
Only for registered members Bengaluru, Karnataka