Contract Management Specialist - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    5 days ago

    Full time
    Description
    • Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
    • The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
    • Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year
    • Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work
    • Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

    In this role, you will:

    • Oversee and review the renewals and new sales contracts(sales) in the pipeline , ensuring we as an organization maximize the growth benefits through recurring revenue
    • Collaborate with Customer success managers, Accounts Manager Accounts Executive, Finance, Leadership, and Legal teams to facilitate contract negotiation, closure, and achieve targeted business outcomes.
    • Act as a bridge between Sales and the Professional Services team for the new contracts, ensuring seamless communication and alignment of project services objectives.
    • Maintain close communication with the CSM and sales team to understand client expectations and requirements, offering tailored solutions and insights accordingly.
    • Manage and maintain contract records throughout their lifecycle, including, renewal tracking, and performance management.
    • Help the Resource Managers make informed resourcing decisions based on the opportunity pipeline, optimizing team capabilities and project requirements.
    • Develop intuitive reports and dashboards, leveraging data to derive insights, monitor progress, and facilitate informed decision-making, providing concise and informative updates to leadership.
    • Work collaboratively with diverse teams to identify business problems, develop solutions, streamline operations, implement automations, integrations, and simplify operating processes.

    What Will You Bring:

    • Demonstrated expertise in CRM software, particularly Salesforce, along with experience in managing projects using tools like JIRA, Zendesk, Smartsheet, Team Gantt, and other project management platforms.
    • Proficiency in leveraging these tools to enhance project pipeline management, drive collaboration between teams, and streamline workflows to achieve efficient outcomes.
    • Ability to navigate and utilize various software applications efficiently, coupled with a quick learning curve for new tools and technologies.
    • Proficiency in numbers and data analysis: Ability to assess and understand data to inform decision-making and strategy development.
    • Understanding of compliance requirements and legal nuances, ensuring alignment of contracts with organizational standards and regulations and negotiating terms beneficial to business objectives.
    • Excellent analytical and problem-solving skills with strong attention to detail and organizational abilities.
    • Exceptional communication and negotiation skills
    • Ability to manage multiple projects and meet deadlines.
    • High level of integrity and ability to maintain confidentiality.

    What you should have

    • The street smart way to drive
    • SaaS company experience
    • It is essential to have good English communication skills.
    • It would be preferable to have 5 to 8 years experience in an Operations or similar role. Experience with SaaS and Customer Service is mandatory.
    • Hands-on experience with Salesforce or other CRM tools..
    • Having experience with reporting tools (such as Looker/Tableau), finance tools, CS/Project Management tools, etc. is beneficial.
    • Action-oriented and excellent interpersonal skills
    • Collaborative skills across departments.

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