- Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
- The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
- Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year
- Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work
- Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
- Oversee and review the renewals and new sales contracts(sales) in the pipeline , ensuring we as an organization maximize the growth benefits through recurring revenue
- Collaborate with Customer success managers, Accounts Manager Accounts Executive, Finance, Leadership, and Legal teams to facilitate contract negotiation, closure, and achieve targeted business outcomes.
- Act as a bridge between Sales and the Professional Services team for the new contracts, ensuring seamless communication and alignment of project services objectives.
- Maintain close communication with the CSM and sales team to understand client expectations and requirements, offering tailored solutions and insights accordingly.
- Manage and maintain contract records throughout their lifecycle, including, renewal tracking, and performance management.
- Help the Resource Managers make informed resourcing decisions based on the opportunity pipeline, optimizing team capabilities and project requirements.
- Develop intuitive reports and dashboards, leveraging data to derive insights, monitor progress, and facilitate informed decision-making, providing concise and informative updates to leadership.
- Work collaboratively with diverse teams to identify business problems, develop solutions, streamline operations, implement automations, integrations, and simplify operating processes.
- Demonstrated expertise in CRM software, particularly Salesforce, along with experience in managing projects using tools like JIRA, Zendesk, Smartsheet, Team Gantt, and other project management platforms.
- Proficiency in leveraging these tools to enhance project pipeline management, drive collaboration between teams, and streamline workflows to achieve efficient outcomes.
- Ability to navigate and utilize various software applications efficiently, coupled with a quick learning curve for new tools and technologies.
- Proficiency in numbers and data analysis: Ability to assess and understand data to inform decision-making and strategy development.
- Understanding of compliance requirements and legal nuances, ensuring alignment of contracts with organizational standards and regulations and negotiating terms beneficial to business objectives.
- Excellent analytical and problem-solving skills with strong attention to detail and organizational abilities.
- Exceptional communication and negotiation skills
- Ability to manage multiple projects and meet deadlines.
- High level of integrity and ability to maintain confidentiality.
- The street smart way to drive
- SaaS company experience
- It is essential to have good English communication skills.
- It would be preferable to have 5 to 8 years experience in an Operations or similar role. Experience with SaaS and Customer Service is mandatory.
- Hands-on experience with Salesforce or other CRM tools..
- Having experience with reporting tools (such as Looker/Tableau), finance tools, CS/Project Management tools, etc. is beneficial.
- Action-oriented and excellent interpersonal skills
- Collaborative skills across departments.
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Description
In this role, you will:
What Will You Bring:
What you should have
-
Client Management Specialist
Only for registered members Bengaluru, Karnataka
-
Managed Services Specialist
L&T Technology Services- Bengaluru
-
Release Manager Specialist
Only for registered members Bengaluru
-
Content Specialist Manager
Only for registered members Bengaluru
-
Content Specialist Manager
Only for registered members Bengaluru, Mysuru
-
Release Manager Specialist
Only for registered members Bengaluru, Karnataka
-
Vulnerability Management Specialist
Only for registered members Bengaluru, Delhi, Mumbai, NCR
-
Performance Management Specialist
Only for registered members Bengaluru
-
Release Manager Specialist
Only for registered members Bengaluru, Karnataka
-
Vendor Management Specialist
Only for registered members Bengaluru
-
Contracts Management Specialist
Only for registered members Bengaluru
-
Product Management Specialist
Full time confidential- Bengaluru / Bangalore
-
Order Management Specialist
Only for registered members Bengaluru
-
Managed Services Specialist
Only for registered members Bengaluru, Karnataka
-
Vulnerability Management Specialist
Full time Only for registered members Bengaluru
-
Release Management Specialist
Only for registered members Bengaluru
-
Vulnerability Management Specialist
Full time, Remote Only for registered members Bangalore
-
Energy Management Specialist
Only for registered members Bengaluru
-
Specialist, Service Management
Only for registered members Bangalore, Karnataka, India
-
Product Management Specialist
Full time confidential- Bengaluru / Bangalore
-
Order Management Specialist
Only for registered members Bengaluru, Karnataka