Project Manager - Andheri
2 days ago
Job description
Key ResponsibilitiesCustomer-Facing Projects
- Lead end-to-end execution of enterprise onboarding, WhatsApp rollouts, CRM/ERP/API integrations, and workflow deployments
- Liaise between internal teams (Sales, CS, Product, Engineering) to meet customer milestones and success metrics
- Build and manage project plans, timelines, risk logs, and stakeholder matrices
- Serve as the main point of contact for clients regarding project scope, delivery timelines and expectations
- Track and report implementation progress while ensuring accountability across functions.
Internal Strategic Projects
- Lead cross-functional initiatives such as new product module launches, compliance rollouts, internal tooling, and GTM process improvements
- Define project scope, resource allocation, success metrics, and documentation
- Conduct structured stand-ups, status reviews, and retrospectives with relevant stakeholders
- Proactively identify process inefficiencies and drive continuous improvement.
- Set up and maintain project tracking systems (ClickUp, Asana, Jira, or equivalents
- Identify blockers early, resolve or escalate as needed, and maintain momentum
- Deliver clear and timely updates to leadership regarding project health, risks, and mitigation steps.
- 3–6 years of project management experience, preferably in a SaaS, CX tech, or enterprise B2B environment
- Proven success working with cross-functional teams, including engineering, product, and customer-facing departments
- Strong grasp of SaaS customer lifecycles and enterprise client management
- Excellent communication, coordination, and documentation skills
- Proficiency with tools like Gantt charts, RACI matrices, Slack, and project management platforms
- Comfortable working with technical concepts (APIs, CRM tools, automation workflows
- PMP, Scrum, or Agile certifications are a plus.
Nice to Have
- Experience working with the WhatsApp Business API or similar messaging infrastructure
- Exposure to BFSI, real estate, or large-scale enterprise sales projects
- Familiarity with CRMs like Zoho, Salesforce, or LeadSquared.
What You'll Get
- Be part of a fast-growing SaaS startup shaping the future of enterprise communication
- Full ownership of high-impact projects across India and global markets
- Daily collaboration with founders and functional leaders, offering immense learning and visibility
- Accelerated career growth in a product-led, innovation-driven environment.
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