Jr Customer Service Executive - Pune, India - Tata Communications

    Tata Communications
    Tata Communications Pune, India

    2 weeks ago

    Tata Communications background
    Description

    Broad outline of the Role

    Education Graduated with Experience 0 2 years

    Basic knowledge of Telcom infrastructure, with CAD and GIS tools

    Operational role that works under direct supervision, responsible for day-to-day Infrastructure management

    Purpose - Broad objective of the role

    Telecom Infrastructure Capacity Management - SIte management, Space & Power allocation using inventories, Site power records management and knowledge on AutoCAD for updating site records.

    Size and Scope of Role - No. of direct reports

    Size and Scope of Role - Total team size

    Minimum qualification & experience

  • Graduate and/or equivalent experience. 0-2 Years experience

    • Other knowledge/skills

  • NIL

    • Key Responsibilities

    Excellent written and verbal Communication skill

    Maintain daily activities and routines.

    Ensure SLA are achieved and work proactively to maintain the same.

    Space and power management

    Coordinating with stakeholders for Infrastructure related works

    Emails management, stakeholder communication

    Updating site records in floorplan

    Technical Competencies

    Basic Knowlege of Infrastructure Management

    Knowledge / Skills

    Communication Skills12. Is creative – his/her ideas have led to solutions that solved key problems.