Domestic Voice Process - Gurgaon / Gurugram - Br Placements New Delhi

    Br Placements New Delhi
    Br Placements New Delhi Gurgaon / Gurugram

    16 hours ago

    Full time ₹180,000 - ₹350,000 (INR) per year *
    Description

    Key Responsibilities:

    • Handle inbound and/or outbound customer calls in a professional and courteous manner.
    • Provide accurate information, resolve customer queries, and troubleshoot issues efficiently and courteously.
    • Maintain a high level of customer satisfaction by delivering excellent service.
    • Document customer interactions and details accurately in the system.
    • Adapt to a fast-paced environment and handle multiple tasks effectively in a blended (voice and non-voice) setting.
    • Collaborate with team members to ensure seamless service delivery and meet performance metrics.

    Background & Skills:

    • Any Graduate or Undergraduate degree.
    • Minimum of 6 months of experience in a customer-facing role, preferably within a voice or blended process.
    • Excellent English communication skills (verbal and written) to interact effectively with international customers.
    • Strong listening and problem-solving abilities.
    • Basic computer proficiency and data entry skills.
    • Ability to work in a 5-day working week structure.
    • Flexibility to work in rotational shifts and offs as per process requirements.
    * This salary range is an estimation made by beBee
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