Senior Solutions Manager - Gurugram, India - GreyOrange

Description

Role Overview:

The Solutions Manager will play a pivotal role in defining and implementing gStore's hardware strategy. This position is the first of its kind within our organization, offering the opportunity to set a benchmark in hardware consulting and delivery within the retail and RFID space.

Responsibilities:

• Develop and execute gStore's hardware strategy, focusing on RFID innovations within the retail industry.
• Provide consulting services to clients, advising on hardware solutions that best fit their needs.
• Engage in solutioning with a deep understanding of the RFID space.
• Lead projects from conception to execution, ensuring client satisfaction and hardware solution success.
• Manage relationships with hardware vendors, selecting the best options for client needs.
• Drive customer success for the hardware component of our solutions.
• Conduct quarterly travel to the US & Canada for client interaction and project advancement.
• Understand and work with hardware margins to create compelling business cases for clients.

Objectives:

• Facilitate RFID deals, ensuring optimal hardware margins and client success metrics.
• Consult with customers to close deals by creating robust business cases. Streamline the delivery process for hardware solutions, establishing methods and processes for teams and vendors.

Success Metrics:

• Hardware deal margins and Customer Satisfaction (CSAT) scores for hardware solutions.

Reporting & Team Collaboration:

• This role reports to the Head - GTM.
• Collaborates closely with gStore hardware vendors, delivery teams, and project management teams.
• Cross-departmental interaction to ensure seamless integration and execution of hardware solutions.

Experience Required:

• Minimum 5 years of experience in solutions and delivery roles.
• Deep knowledge and experience in RFID technologies within the retail sector.
• Proven consulting and solutions background in end-to-end solutions with hardware and software, preferably in the RFID domain.
• Exceptional client interaction skills, with the ability to consult and create tailored hardware solutions.
• Strong vendor management and negotiation skills.
• Ability to define and implement effective methods and processes.
• A coachable individual with a mindset geared towards continuous improvement.
• Experience working with or in companies like Avery Denison or RFID Sherpas.
• Prior experience in a tech, SaaS, or fast-paced growth environment is advantageous.

Education & Certification:

• Relevant degrees and certifications in technology, management, or related fields are preferred.

About gStore:

gStore, traditionally a SaaS provider, is venturing into the realm of hardware reselling to offer comprehensive end-to-end solutions to its customers. This strategic shift aims to provide a one-stop-shop experience, starting with our recent collaboration with groupe dynamite. As we embed hardware reselling into our standard practices, we seek a dynamic individual to spearhead our hardware strategy and execution.