Customer Technical Services Analyst I - Mumbai, Navi Mumbai - Dynamic Yield

    Dynamic Yield
    Dynamic Yield Mumbai, Navi Mumbai

    19 hours ago

    Full time
    Description

    Title and Summary

    Customer Technical Services Analyst IOverview:

    • The Open Banking Client Support is seeking an individual who possesses tenacity and a keen eye for detail an individual unafraid of navigating complex challenges.
    • Were in search of a dedicated learner, committed to continuous improvement, with a drive to propel our customer experience strategy forward through innovation and adept problem-solving.
    • The ideal candidate demonstrates a passion for the customer journey, exhibits high motivation, maintains intellectual curiosity, and aspires to grow both personally and technically within the realm of technical support.

    Role:

    • Provide comprehensive technical support for clients, encompassing integrations, troubleshooting, and API Services training within a 24/7 operational framework.
    • Leverage expertise in scripting, XML, databases, task management, and web applications to devise improved approaches for resolving customer issues.
    • Possess a deep understanding of platform and API features and capabilities, effectively communicating these to clients.
    • Demonstrate agility in identifying potential solutions and providing practical guidance during technical troubleshooting and QA sessions with clients.
    • Establish and nurture trusting relationships with customers, developers, engineers, and business partners.
    • Champion the resolution of issues in alignment with SLAs and KPIs.
    • Employ exceptional troubleshooting skills to collaboratively work with internal team members in issue resolution, thereby bolstering customer satisfaction.

    All About You:

    The ideal candidate for this position should:

    • Possess prior experience in one or more customer-facing, service/support roles with a history of close interaction with customers.
    • Exhibit comfort in independent troubleshooting and problem-solving.
    • Demonstrate the ability to collaborate effectively with both internal and external stakeholders in issue resolution.
    • Display strong written and verbal communication skills, including the capacity to convey information professionally in a highly technical environment.
    • Be adept at assimilating technical concepts and skilled at presenting technical issues succinctly and clearly to a non-technical audience.
    • Possess previous exposure to API structures, SaaS service implementations, databases like SQL, and other Web service technologies in SaaS Models (Desirable).

  • Work in company

    Audit Services Analyst

    Only for registered members

    · When you join Accurate Background, you're an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make sm ...

    Thane, Mumbai, India

    21 hours ago

  • Work in company

    Analyst - Customer Service

    Only for registered members

    We are Hiring Analyst -Customer Support Associates (Inbound & Outbound -No Sales) · Process: Inbound Voice / Outbound Voice · Industry: Broadband Technical /Customer Support Why Join Us:-Salary: Upto 22K Inhand Quarterly Incentives Monthly Incentives Both Sides Cab other benefits ...

    Navi Mumbai

    1 month ago

  • Work in company

    Analyst - Customer Service Executive

    Only for registered members

    We are hiring Analyst -Customer Support Associates (Inbound) Process: Inbound Voice Location: Airoli, Navi Mumbai Shift: Night & Evening Shift Industry: Broadband Technical /Customer Support Why Join Us:- Salary - 22K Inhand Quarterly Incentives Monthly Incentives Both Sides Cab ...

    Navi Mumbai

    1 month ago

  • Work in company

    Accounting Services Analyst I

    Only for registered members

    This is a job description for an Accounting Services Analyst I in Navi Mumbai. · ...

    Navi Mumbai

    1 month ago

  • Work in company

    IT Service Help Desk Analyst

    Only for registered members

    +5 years of experience in IT infrastructure and support roles. Managing hybrid and cloud-based systems (Azure AD, VMware, AWS, M365). Working with security alerting platforms such as CrowdStrike Falcon or Microsoft Sentinel. · Bachelor's degree in Computer Science or equivalent w ...

    Navi Mumbai

    1 month ago

  • Work in company

    Analyst - Customer Service Executive

    Only for registered members

    We are hiring Analyst Customer Support Associates Inbound for our broadband technical customer support team in Airoli Navi Mumbai Onsite with Night Evening Shift available Fast-track promotions skill development and other benefits are provided to the employees Home Pickup Drop is ...

    Navi Mumbai

    1 month ago

  • Work in company

    Quality Analyst For Customer Service Inbound

    Only for registered members

    We are hiring Quality Analyst for Customer Service - Inbound (Visa Process). The Quality Analyst is responsible for ensuring the quality of products or services by conducting various quality control activities. They analyze data, identify issues and implement corrective actions t ...

    Navi Mumbai

    1 month ago

  • Work in company

    Client Service Analyst, Analyst

    Only for registered members

    The role involves ensuring DB service standards are met by customers in terms of compliance and corporate security. · ...

    Mumbai City Full time

    2 weeks ago

  • Work in company

    Client Service Analyst, Analyst

    Only for registered members

    The Client Service Analyst will ensure DB Service Standards are adhered to regarding Customer Service Compliance and Corporate Security. · This role involves ensuring total compliance of all audit guidelines set by External (RBI NSDL) Internal OR Auditors. · Ensuring strict adher ...

    Mumbai City

    2 weeks ago

  • Work in company

    Service Quality Analyst

    Only for registered members

    Service quality analyst working knowledge of ISO · 20K ITIL v4 Siz sigma and Leam concepts certification preferred. · ...

    Mumbai

    1 week ago

  • Work in company

    Fund Servicing Analyst

    Only for registered members

    We welcome you to join one of the world s top five most admired and prominent companies. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. Come join us to be the best financial services com ...

    Mumbai ₹450,000 - ₹1,200,000 (INR) per year

    3 days ago

  • Work in company

    Fund Servicing Analyst

    Only for registered members

    Description · We welcome you to join one of the world's top five most admired and prominent companies. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. Come join us to be the best financia ...

    Mumbai, Maharashtra, India ₹450,000 - ₹1,200,000 (INR) per year

    21 hours ago

  • Work in company

    Analyst, Valuation Services

    Only for registered members

    Kroll provides clients with valuation advisory services... · ...

    Mumbai Metropolitan Region

    2 weeks ago

  • Work in company Remote job

    Client Services Analyst

    Only for registered members

    We are hiring a Client Services Analyst to provide support to academic and scholarly scientific technical and medical publishing customers with content hosted on the client s product delivery platforms This team member will interface directly with Client customers and will be the ...

    Mumbai, Maharashtra

    1 month ago

  • Work in company

    Analyst - IT Service Desk

    Only for registered members

    The objective of this position is to provide both proactive and reactive first-line technical support across all sectors of Travelex. · ...

    Mumbai Metropolitan Region

    3 weeks ago

  • Work in company

    Client Service Analyst

    Only for registered members

    Manage and control daily workflows to ensure efficient and effective service delivery. · ...

    Mumbai

    2 weeks ago

  • Work in company

    Client Services Analyst

    Only for registered members

    Join our dynamic Custody Client Facing Team as a Client Service Analyst, where you'll play a pivotal role in overseeing the operational management and control of daily workflows. · ...

    Mumbai Metropolitan Region

    1 month ago

  • Work in company

    Trade Services Analyst

    Only for registered members

    Join JPMorganChase and be at the forefront of optimizing our trading operations. This role offers a unique opportunity for career growth and skill enhancement, as you support the success of our trading and portfolio management businesses. · ...

    Mumbai

    1 month ago

  • Work in company

    Quantitative Analyst, Media Data Service

    Only for registered members

    Morningstar is a leading provider of independent investment research in North America, Europe, Australia, and Asia. The Media Data Service team supports journalists worldwide by delivering accurate data. · ...

    Navi Mumbai, Maharashtra

    6 days ago

  • Work in company

    Service Analyst 2

    Only for registered members

    The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines. ...

    Mumbai, Maharashtra

    1 day ago

Jobs
>
Navi Mumbai