- The Open Banking Client Support is seeking an individual who possesses tenacity and a keen eye for detail an individual unafraid of navigating complex challenges.
- Were in search of a dedicated learner, committed to continuous improvement, with a drive to propel our customer experience strategy forward through innovation and adept problem-solving.
- The ideal candidate demonstrates a passion for the customer journey, exhibits high motivation, maintains intellectual curiosity, and aspires to grow both personally and technically within the realm of technical support.
- Provide comprehensive technical support for clients, encompassing integrations, troubleshooting, and API Services training within a 24/7 operational framework.
- Leverage expertise in scripting, XML, databases, task management, and web applications to devise improved approaches for resolving customer issues.
- Possess a deep understanding of platform and API features and capabilities, effectively communicating these to clients.
- Demonstrate agility in identifying potential solutions and providing practical guidance during technical troubleshooting and QA sessions with clients.
- Establish and nurture trusting relationships with customers, developers, engineers, and business partners.
- Champion the resolution of issues in alignment with SLAs and KPIs.
- Employ exceptional troubleshooting skills to collaboratively work with internal team members in issue resolution, thereby bolstering customer satisfaction.
- Possess prior experience in one or more customer-facing, service/support roles with a history of close interaction with customers.
- Exhibit comfort in independent troubleshooting and problem-solving.
- Demonstrate the ability to collaborate effectively with both internal and external stakeholders in issue resolution.
- Display strong written and verbal communication skills, including the capacity to convey information professionally in a highly technical environment.
- Be adept at assimilating technical concepts and skilled at presenting technical issues succinctly and clearly to a non-technical audience.
- Possess previous exposure to API structures, SaaS service implementations, databases like SQL, and other Web service technologies in SaaS Models (Desirable).
-
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Customer Technical Services Analyst I - Mumbai, Navi Mumbai - Dynamic Yield

19 hours ago
Description
Title and Summary
Customer Technical Services Analyst IOverview:
Role:
All About You:
The ideal candidate for this position should:
-
Audit Services Analyst
Only for registered members Thane, Mumbai, India
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Analyst - Customer Service
Only for registered members Navi Mumbai
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Analyst - Customer Service Executive
Only for registered members Navi Mumbai
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Accounting Services Analyst I
Only for registered members Navi Mumbai
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IT Service Help Desk Analyst
Only for registered members Navi Mumbai
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Analyst - Customer Service Executive
Only for registered members Navi Mumbai
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Quality Analyst For Customer Service Inbound
Only for registered members Navi Mumbai
-
Client Service Analyst, Analyst
Full time Only for registered members Mumbai City
-
Client Service Analyst, Analyst
Only for registered members Mumbai City
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Service Quality Analyst
Only for registered members Mumbai
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Fund Servicing Analyst
Only for registered members Mumbai
-
Fund Servicing Analyst
Only for registered members Mumbai, Maharashtra, India
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Analyst, Valuation Services
Only for registered members Mumbai Metropolitan Region
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Client Services Analyst
Only for registered members Mumbai, Maharashtra
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Analyst - IT Service Desk
Only for registered members Mumbai Metropolitan Region
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Client Service Analyst
Only for registered members Mumbai
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Client Services Analyst
Only for registered members Mumbai Metropolitan Region
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Trade Services Analyst
Only for registered members Mumbai
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Quantitative Analyst, Media Data Service
Only for registered members Navi Mumbai, Maharashtra
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Service Analyst 2
Only for registered members Mumbai, Maharashtra