Customer Service Representative - New Delhi, India - Imperial Real Estate Agency

Description

Imperial Real Estate Agency is a dynamicfullservice Real Estate Brokerage firm located in Lakewood NJfocusing primarily on residential housing in Lakewood and itssurrounding areas as well as investment commercial opportunitiesstatewide. In addition we have expertise in many specialized areasof real estate including shortsales REOs commercial/retail salesand leases and new construction. Staffed by agents experienced inall facets of real estate and led by Asher Brodt CEO and JonathanRubin Broker of Record Imperial Real Estate has come to be known asone of the hardest working and most dedicated team of agents in NewJersey with a widespread reputation for competence and integrity.Since its inception in 2005 Imperial Real Estate Agency has helpedbuild and shape thecommunity.
DesiredQualifications:

• Highschool diploma general education degree orequivalent.
• Ability to stay calm when customersare stressed or upset.
• Comfortable usingcomputers.
• Experience working with customersupport.

Responsibilities:

• Maintaininga positive empathetic and professional attitude toward customers atall times.
• Responding promptly to customerinquiries.
• Communicating with customers throughvarious channels.
• Acknowledging and resolvingcustomer complaints.
• Knowing our productsinside and out so that you can answerquestions.
• Processing orders forms applicationsand requests.
• Keeping records of customerinteractions transactions comments andcomplaints.
• Communicating and coordinating withcolleagues as necessary.
• Providing feedback onthe efficiency of the customer serviceprocess.
• Managing a team of junior customerservice representatives.
• Ensure customersatisfaction and provide professional customersupport.

PerksandBenefits:

• Competitivesalary.
• Healthbenefits.
• Flexible workarrangements.
• Professional developmentopportunities.
• Generous paid timeoff.
• Retirement savingsoptions.
• Employee discounts andperks.
• Diversity and inclusioninitiatives.
• Company culture andvalues.
• Opportunities foradvancement.

communication,activelistening,problem solving,empathy,time management,productknowledge,persuasion,adaptability,computer skills,receptionistduties,multitasking,appointment scheduling,teamwork,criticalthinking,customer relationship management (crm),relationshipbuilding,social perceptiveness,analytical thinking,culturalawareness,team building,conflict resolution,conflictmanagement,negotiation skills,stress management,decisionmaking,creativity skills,business resilience,performancemanagement,client management,vendor management,sales skills,crmsystems,organizational & writing skills,emotionalintelligence,client follow-up,problem-solving skills,social mediamanagement,negotiation,technicalskillset,excel