Engineer- Transmission - Noida - confidential

    confidential
    confidential Noida

    3 days ago

    Full time
    Description

    Cradlepoint is looking for an Engineer - Transmission to join our team as a Domain Support Specialist. In this role, you will be responsible for securing technical capabilities within our 24/7 Automated Operations. This includes diagnosis, providing fast domain support, routine resource fulfillment, and offering field technical assistance for our transmission systems.

    What You Will Do: Key Responsibilities

    • Work in a 24x7 environment, providing continuous support.
    • Support customers over email and phone, ensuring effective communication.
    • Possess sound knowledge of Microwave Technology.
    • Be responsible for 2nd Line troubleshooting of Microwave systems, specifically the Cradlepoint 6xxx Series.
    • Have sound knowledge of Cradlepoint Mini-link 6300, 6600 Series & Mini-link TN AMM series.
    • Possess SO-EM/ENM hands-on experience.
    • Perform Software upgrade processes for Mini-link 6300, 6600 Series & Mini-link TN AMM series.
    • Demonstrate QoS parameter knowledge for Mini-link 6300, 6600 Series & Mini-link TN AMM series.
    • Handle Ethernet alarms and parameters with their troubleshooting processes.
    • Raise and update tickets in the relevant tool for all issues handled/worked upon.
    • Report daily issues handled/escalated in the form of daily shift reports.
    • Ensure that issues are handled within the right timeframes as per the SLA/Commitments.
    • Possess good knowledge of SLA/WLA.
    • Be proficient in preventive activities using available performance reports from Microwave NMS.
    • Be skilled in customer handling and RCA (Root Cause Analysis) identification.

    You Will Bring: Required Qualifications

    • Education: Degree/Diploma in Engineering, preferably in Electronics, Computer Science, Telecommunication, or equivalent.
    • Experience: 3-7 years of hands-on experience in a 2nd Level Engineer - functional role.
    • Good Technical Knowledge of Microwave Technology, preferably Cradlepoint 6K series.
    • Transmission or ENM experience preferred.
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