Catalog Specialist - Hyderabad, India - ADCI HYD 13 SEZ - H84

    ADCI HYD 13 SEZ - H84
    ADCI HYD 13 SEZ - H84 Hyderabad, India

    1 week ago

    Default job background
    Full time
    Description

    The mission of Product Lifecycle Support (PLS) is to offer relevant post-purchase product support to customers, and empower them to make the most of the products purchased on Amazon.

    By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and environmental impacts.

    PLS is seeking a dedicated and experienced individual to join our team as a Catalog Specialist.

    This role offers a unique opportunity to drive operational excellence within the Amazon Marketplace, contributing to the continuous improvement of our processes and services.


    As a Catalog Specialist, proficiency in adhering to complex SOPs and meeting SLAs is essential for success in this role.

    Candidates with advanced Excel skills will have a distinct advantage. The ideal candidate possesses a customer-centric mindset, driven by a passion for delivering exceptional service. They excel in analyzing product issues and devising user-friendly solutions that enhance the customer experience.

    Key job responsibilities

    • Execute complex Standard Operating Procedures (SOPs) with precision and consistently meet Service Level Agreements (SLAs) to ensure timely completion.
    • Utilize advanced Excel skills to streamline processes and enhance data management.
    • Demonstrate a customercentric approach, deeply understanding product issues
    • Intake management for requests from sellers, vendors and brands
    We are open to hiring candidates to work out of one of the following locations:

    Hyderabad, TS, IND

    BASIC QUALIFICATIONS

    • Speak, write, and read fluently in English
    • Experience with Microsoft Office products like Word, Excel & PowerPoint
    • Proven experience in following Standard Operating Procedures (SOPs) and meeting Service Level Agreements (SLAs)
    PREFERRED QUALIFICATIONS

    • Experience managing SIM/JIRA/RIVER intake requests
    • Experience conducting product research using multiple sources
    • Previous experience in ecommerce or product lifecycle management.
    • Outstanding writing, editing, and proofreading skills with a keen eye for detail.
    • A degree in English literature or a related field is preferred, along with relevant experience.
    • Familiarity with data analysis tools and techniques.
    • A passion for delivering exceptional customer service and user experience enhancements.