Cluster Manager - Chandigarh/Punjab, India - iimjobs

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    iimjobs Chandigarh/Punjab, India

    Found in: beBee S2 IN - 1 week ago

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    Full time
    Description
    Cluster Manager - Training (3-8yrs)


    Job Description:
    Position Cluster Manager - Training No. Of Position

    Department Training Function Training

    Reporting to Regional Head - Training Band 4a / 4b


    KEY RESPONSIBILITIES:

    • Conduct training modules for Agent Advisors and ADMs for all offices in the assigned cluster
    • Conducting induction and onboarding training programs
    • Training on selling skills
    • Training on all MLI Insurance products and processes
    • Training on all MLI Digital tools and Assets
    • All other training programs as outlined in the Agent and ADM learning journey
    • Conducting GID's and IID's
    • Conducting PRP and FOD as and when required for the cluster, leveraging DODs where required
    • Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings
    • Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions
    • Managing expectations of multiple OHs in a cluster and ensuring utmost coordination between offices

    Administrative:

    • Cluster Managertrainer to drive adoption of the digital learning platform across all roles
    • Responsible for driving digital assessments amongst Agents and ADMs
    • Responsible for driving selflearning among Agents and ADMs
    • Responsible for calendarizing and effectively planning all training sessions with the OH / OHs
    • Responsible for delivering all training adhering to the training calendar designed
    • Responsible for driving business performance of all learners
    • Responsible to drive attendance of all training sessions
    • Responsible to capture attendance in TMS/ELM within the stipulated time defined
    • Responsible to plan travel for training sessions in various locations as required
    • Responsible to coordinate with the OH and RML&D in scheduling joint virtual / inperson TCPMs
    • Responsible to coordinate with the assigned Moderator prior to training sessions to ensure seamless delivery of training
    • Understand and use all technology enablement tools available to a trainer such as TMS / ELM, interactive / engagement training tool and the Digital Learning Platform

    Look after training logistics :

    • Schedule training sessions
    • Ensure wider participation of agents in programs
    • Ensure setup of SMART Classroom is in place before commencing a session
    • Monitor progress of agents on a continuous basis
    • Seek regular feedback from agents, Sales Managers, Partner and Managing Partner
    • Ensure that agents follow moral and ethical standards when dealing with clients
    • Monitor Agent development
    • Update training material
    • Review present training material
    • Scan environment
    • Incorporate feedback from Agents, Customers, SMs, Ps, MPs
    • Ensure that the agents get updated and continuous information on MLI products
    • Facilitate self development of agents

    MEASURE OF SUCCESS:

    • Participant feedback
    • Number of days of training
    • Customer survey rating
    • Pass percentage of agents
    • Digital adoption / adoption of digital learning platform
    • Pass percentage of Agents in IRDA exams
    • Activating agents monthonmonth against the target
    • Attendance of Agents and employees in training sessions
    • Compliance on IRDA requirements
    • Monthly Achievement against the target across multiple performance parameters for agents and AADM
    • Reduction in training cost
    • Awareness level of agents on competition

    DESIRED QUALIFICATIONS AND EXPERIENCE :
    a. Graduate/PG in any discipline

    b. At least 2-3 years in sales and 3-4 years in conducting sales training, experience in life insurance is a plus

    c. Co-ordination skills

    d. Facilitation Skills

    KNOWLEDGE / SKILLS / ABILITIES :

    • Competency Level
    • Result Orientation 5
    • Working With & Through Others 4
    • Innovation 5
    • Customer Centricity 4
    • Technical Expertise 4
    • Business Acumen 4
    • Impact & Influence 4
    • Communication 4
    • Role Modelling Core Values 4
    • Strategic Planning & Execution 4
    • Learning ability
    • Logical thinking
    • Must be able to motivate agents
    • Should be self motivated, self starter