Service Desk Agent – L1 - Bengaluru, India - Better Future Solutions LLP

Description

• Technical Support/Service Desk Agent -L1 will be the part of Global Support Team supporting the Client Full Time Employees, Vendors/Contractors via voice/ email / chat.
  
• Good experience in handling the issues related to outlook, MS team, VNP, Office 365, internet connectivity, password resetting and servicenow ticketing tool.
  
• Acts as single point of contact for all IT related issues.
  
• Provides status and updates on tickets to authorized users
  
• Adherence to policies and procedures, closure of open calls after resolution.
  
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  
• Identifying the issue and categorizing / prioritize the incident
  

Role

Service Desk Agent – L1

Band

B1

Language

English (Read + Write + Speak)

Type Of Support

Voice process

Shift Pattern

Rotational Shifts (Includes Night Shift 24/7)

Week Off Pattern

2 week off not necessarily to be Sat & Sun can be any 2 days in a week

Work place

Bangalore/Chennai